VoIP For Business With Multiple Lines | Traverse City

How VoIP Options Allow for Maximum Scalability

 

If you’re looking at scaling up your business, you’re definitely going to need a phone system that can grow with you, too. This is where digital technology allows for maximum scalability regardless of how large you plan to grow your business in the future.

 

Key Advantages of Going Digital

1.) Extra Features Without the Extra Cost

Most traditional landline phone systems charge extra for features like voicemail, call forwarding, conferencing, caller ID and unlimited long distance.But one of the best no-cost advantages of a digital phone system is that these additional features are already built in. When you’re looking at low-cost scalability of your business, this is an advantageous benefit.

 

2.) Phone Portability

With traditional “old school” landline systems, each phone has a dedicated physical line. You can’t just take your phone with you anywhere and keep the same phone number.When you go digital, scalability is practically endless. For example, if one of your staff members decides to work from home or move to another office location, instead of having to call the phone service provider to move the location of the phone number, a digital multi-line phone system allows you to use that number anywhere, as long as you have the right IP connectivity.

 

3.) Lower Long-Distance Calls

If your business is scaling up by having frequent conferences with partners or clients who live in another state or country, anywhere outside your local calling area, VoIP for business will save you a lot of money on those long-distance calls. VoIP is digital, so your phone calls are converted to data transfers and your call charges are slashed, saving you money while scaling up your business.

 

4.) Consolidated Communications Connectivity

A digital multi-line phone system also provides features of connecting with other communications media. It offers a combination of e-mail with your phone, which allows users to access their voicemail messages through email. This not only makes it more convenient for your staff, it also reduces costs.

 

5.) VoIP Multi-Line Phone Systems are Easier to Manage

Back when businesses only had hard-lined systems, anytime something went wrong, they had to call in phone technicians to diagnose and fix the problems.Today, when keeping costs low is critical to allowing for maximum scalability, multi-line phone systems can be managed either by your company’s internal IT staff or virtually by the contractors who set up your system.

A Brief Look at Virtual PBX Systems

Without getting too technical here, one the best options for a small business with scalability in mind is to use virtual PBX software. Virtual PBX allows you to have a “receptionist” route your calls to different extensions without having to pay an employee to sit at a switchboard.

 

Your IT person can install and setup the software so callers dial in to one central phone number and get automated directions to enter an extension number. For example, “If you know your party’s extension, enter it now. For directions, press 1. For Scheduling, press 2,” and so on.

 

The phone extensions are mapped within the software to connect to a specific phone, whether it’s located inside your physical office or anywhere else.

Planning for Scalability

It may seem complicated to get your VoIP for business system set up, so it’s important to plan ahead and think about just how large a business you plan on having in the future.

 

This will help you decide what type of a system you’ll need initially, and making sure it has the capability to grow as your business grows.

 

You may find you’ll want to invest in a virtual PBX to handle your VoIP for business.

Sounds great! What areas do you service?

We install Hosted PBX Phone Systems, Premise Phone Systems, Security Systems, and Service & Repair in these and MANY other cities in Michigan:

Traverse City

Mt. Pleasant

Manistee

Cadillac

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Give Off The Illusion That You Are A Large Company

How Can I Give Off The Illusion That We Have A Large Company When Someone Calls In? VoiP services can give call waiting, call routing and hold music.

Many small businesses are aiming to grow their influence and attract more clients as well as clients with higher standards. It’s common for small businesses to rely on having one employee sit and answer phones all day, which can be unappealing to larger companies and potential customers if they call your company. One person answering the phone is a giveaway that your business is small and undeveloped. Switching to Voice Over Internet Protocol (VOIP) is an excellent way to let customers know that your business is modern and well-developed. Customers will respect you more if you choose to use Voice Over Internet Protocol for business.

 

3 kinds of VoIP services

There are three kinds of VOIP services that are available for small businesses. You can choose ATA, which stands for analog telephone adapter. By using the ATA device, you can connect a regular phone to your business computer or to the internet. The device will then convert analog data from your phone into digital data that can be used over the internet. This device is easy to set up and can be installed in minutes using the ATA device sent to you by the phone company.

 

IP Phones

IP Phones are also available to use VOIP technology. These devices look exactly like normal phones but have a different jack. They use RJ-45 Ethernet connectors and plug directly into a router. They’re a simple, convenient way to implement Voice Over Internet Protocol into your business.

 

Computer-to-computer transmission

The simplest option for Voice Over Internet Protocol technology is computer-to-computer transmission. Your small business can conduct calls directly through your computer without using a phone. You only need a microphone, speakers, and a reliable internet connection. You’ll also need third-party software but it’s often free or very reasonably priced.

Voice Over Internet Protocol gives off the impression that your company has an excellent grasp on technology. When customers call to learn about your services, they can be greeted with a friendly pre-recorded message that projects good feelings about your business. Instead of relying on an employee who may be having a bad day, you’ll be able to always project the most calculated, welcoming message to all your customers.

 

Call waiting and call routing

VOIP for business offers many useful features such as call waiting and call routing. You won’t have to worry about missing calls from potential clients, and you’ll be able to use call waiting to ensure you’re able to take every call. You’ll also be able to transfer calls to people around the office effortlessly. It eliminates the need to get up and walk across the office to get someone’s attention. You simply press a button and re-route the call to the correct person, which will make your business run much more efficiently.

Music while you wait

It can be very boring for customers to wait on hold for long periods of time with no stimulation. Thankfully VOIP for business offers a solution for this. Voice Over Internet Protocol can also offer hold music that will keep callers amused while waiting to talk to someone at your company. You’ll be able to customize the hold music and choose something that represents your company and creates exactly the kind of mood you want to portray to customers.

 

The future of business communication

If you’re looking to build a name for your small business and earn the respect of your clients, consider switching to Voice Over Internet Protocol for your phone services today. By relying on an outdated phone system you can inhibit the growth of your business and lose the interest of clients. Voice Over Internet Protocol is the future of business communication and has many features to offer your company. Consider implementing a new Voice Over Internet Protocol system today.

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What Is A VoIP System? | Traverse City

 Voice over Internet Protocol, or VoIP, refers to a form of phone service over the Internet. Broadband phone service, broadband telephony and Internet telephony are some other common names for VoIP.

Voice Over IP

In its broadest sense, Voice over IP indicates the use of a broadband Internet connection to transmit multimedia sessions and various forms of voice communications, including

• Voice-messaging
• SMS
• Fax
• and Voice

Alternative

Voice over IP represents an alternative to telephony, the working or use of telephones. Telephony relies on the public switched telephone network (PSTN). PSTN, the world’s telephone network(s) operated via circuit switch, is the traditional network through which one transmits, receives and hosts voice communications.

Benefits

There are numerous benefits to using voice over IP for business. The simplest, most attractive benefit is the low cost of voice over IP, which is significantly cheaper than using traditional telephones. In most instances voice over IP phone calls are free, even international voice over IP phone calls.

How Voice Over Internet Protocol Benefits Your Business

Beyond its low cost, VoIP for business enhances the features of your existing methods of communications. With VoIP for business you can interact with employees, employees with each other and employees with customers, augmenting efficiency and quality.

 

Mobility

Voice over IP also gives you a greater amount of freedom and mobility than an analog phone. Voice over IP automatically routes incoming phone calls to your connected phone, anywhere in the world, providing you connect your phone to the Internet.

Travel around the world for business, and receive all your business/personal phone calls via voice over IP so long as you connect your phone to a reliable network. Simultaneously, you and any call center employees as well as traveling managers can work from home or on the road. They only need to connect their voice over IP phone to a healthy Internet connection.

For startups

Voice over IP is particularly good news for cash-savvy startups and entrepreneurs who require multiple forms of communication they can use on the road for little to no cost. Often you may use your computer to perform other tasks while utilizing it for voice over Internet protocol.

How Exactly Does Voice Over IP Work?

The process of Voice over IP entails transforming analog voice (regular phone) signals into digital information for transmission over Internet protocol. Other steps include encoding, channel setup and signaling. The process requires several things you probably already possess, such as a router and some form of voice over IP software.

 

Analog Terminal Adapter

A typical voice over IP transaction using an analog phone begins with signaling from the phone to an analog terminal adapter (ATA). Also called a Voice over IP gateway, an ATA connects a voice over IP network with an analog phone.

The ATA connects to the Internet via the router and thence to the voice over Internet protocol provider. With special IP phones, an ATA isn’t necessary. The IP phone connects directly to a router and the Internet (through an Ethernet transmission medium when applicable).

During direct voice over Internet protocol connections two IP phones connect to each other through the Internet via routers and adapters. All of the required hardware is

• Standard
• Widely available
• Replaceable

 

VoIP for business

Voice over IP is an accessible alternative to traditional analog phone usage. VoIP for business provides a low cost solution for business communications. It enriches communications options for employees and management while freeing up users to conduct business communications worldwide or from home at low or no cost.

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Is VoIP Good For Businesses? | Traverse City

VoIP Systems

Voice over internet systems have been around since the late 1990’s, but uptake has been slow. Applications for VOIP for business have been around since the early 2000’s and these applications have seen continual growth. VOIP has exploded in the last several years due to the availability of adequate bandwidth at good prices and the proliferation of quality providers. Going with a voice over IP phone system can be one of the smartest moves you can make for your business. It will reduce your costs and make your business more professional.

Reduces Your Phone Cost

If money matters to your business, then going to an internet based phone system is what you need to be looking at. The cost savings can be staggering. Gone are the days when business phone lines carried a premium cost. Prices are dramatically less and the number of services offered is more than ever before. Your business can choose between many different pricing tiers based on your business needs.

You can have an entire virtual PBX system in the cloud now. There aren’t the hardware costs nor are there ongoing maintenance issues. Phones can be programmed through a simple web based site and put online quickly. Likewise, your business can scale up and down very easily and only pay for the lines that you need when you need them.

Unites Phone Numbers

A VOIP system can serve to unite your phone numbers. One phone system can accept multiple phone numbers on one device. It’s easy to have one number for sales, one number for customer service, and so on down the line. All of the numbers can be programmed to ring a single phone. A person operation suddenly appears like a larger enterprise.

Give Your Location Independence

If you need to deal with clients on a regular basis, it can feel like you are chained to your business. VOIP systems can give you freedom. You can install softphones on your mobile phone and use your system wherever you have an internet connection. You can also choose to forward your number to any other number you want to.

With your new found location independence, you can take of your business wherever you want to be. You finally clear time for vacations and know that you can show the same professional appearance to your clients. They’ll think you are in the office ready to help them.

Makes Your Business More Professional

Voice over Internet phone systems make your business more professional. This reason alone is enough to overshadow every other reason why your business needs an IP-based phone system. You aren’t limited to just adding a voicemail to your number. Instead, you can have an entire phone tree added to your phone system without the need to purchase any hardware.

Phone Tree

A phone tree is usually the domain of large companies, but even a one person office can take advantage of a phone tree with their IP-based phone system. Imagine callers making a call to your number and they immediately get a greeting and options to speak with different departments such as service, sales, or administration. Each department can have its own voicemail system or the calls can be forwarded to any phone number. Customers immediately feel like they are talking to a professional business.

The time is now!

If you haven’t yet explored a voice over internet system, then now is the time to look at how your business can profit. With benefits like reducing your phone costs and giving you location independence, making your business more professional is just icing on the cake. Utilizing VOIP for your business is a smart move that takes your business to the next level.

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What Does VoIP Mean And What Does It Do?

 Traditional telephone bills have become nothing more than a burden for individuals and businesses, often charging fees for services that the subscriber can’t even identify. Traditional telephone equipment has also become antiquated, often bulky and requiring technicians to install or repair. A new type of phone service has quietly been growing more popular that gives both individuals and business owners more features than traditional phone service and, best of all, it comes at a fraction of the price of traditional phone service; some providers don’t charge at all!

VoIP

VoIP stands for Voice over Internet Protocol, which is an alternative way of making phone calls. Calls using a VoIP service can be made on anything from traditional phones to modern cell phones with an internet connection and even your laptop as long as they are able to be connected to the internet in some way. Video chat has become widely available over the internet phone companies, allowing family members to see each other while they speak from great distances. Skype is a well-known internet company providing both internet phone service as well as video calling while Facebook integrated both of these services within their messenger app for free. VOIP for business has become almost a necessity, outperforming older phone services with features like visual conference calls allowing smaller business to save on their bill while providing with a growing list of features that help to increase revenue. Special equipment for devices that may not natively connect to an internet telephone service is available and easy to install.

Savings

Savings have been the driving force behind the growth of Internet telephone service, which has grown nearly as quickly as the internet itself did back in the late 90s. Most of the VoIP providers don’t actually charge for basic internet phone service but do offer extra premium services that can even go far beyond the services that traditional phone companies were able to offer. Old standards like caller ID and call waiting are available, as well as extended features such as voicemail to text, a time-saving add-on that eliminates the need to find a pen or pencil and automatically transcribes voicemail into a text message that can be sent directly to e-mail.

VoIP for Business

VOIP for business has become just as much about the lower prices as it has about the features that it can add, especially for small businesses. Features such as whisper and call monitoring allow supervisors to discreetly listen in on calls and even give advice to their employees without interrupting their conversation with a customer. Business owners looking to engage customers during every moment of a call can also add music during hold times to avoid terrible “elevator” music or even dead air, aiding in customer retention. Internet phone services also make it easier and cheaper for businesses to add or remove phone lines based on their needs or allow the transfer of employee’s numbers when someone leaves the company. One of the most important features of VOIP for business is the ability to easily track call statistics at the click of a button, making it simple to evaluate current business needs based on stats from the past while predicting future trends that are specific to the company.

Internet telephone services

Internet telephone services have become the norm for both business and non-business clients worldwide while continuing to expand, taking over the market. While cost may be the most important reason for switching, the quality and features also outweigh the positives of staying with a traditional phone service.

Sounds great! What areas do you service?
We install Hosted PBX Phone Systems In These and many other cities in Michigan:

Cadillac
Manistee
Gaylord
Petoskey
Charlevoix
Traverse City

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Can Small Businesses Use VoIP?

Do I Really Need a Landline for My Small Business?

While a landline system can be useful for some businesses, smaller companies may face extortionate costs from their local provider just to set up and maintain a few phones. There’s a different, smarter way to connect your office with your clients and the wider world. It’s called Voice over Internet Protocol (VoIP), and it’s changing how small businesses compete in the larger national and global market.

How Does it Work?

The system uses your office’s broadband connection, as well as an adaptor for your phones, to make calls over the Internet. This means that you can call computers as well as cellphones or landlines, which makes VoIP for business a very flexible and useful option to have.

You can choose to have it hosted in your office, or you can opt to have it based in the Cloud. If you want to work with the Cloud, make sure that the system is on a private network to maintain business security.

How Can it Benefit My Small Business?

Using VoIP isn’t just for large corporations; it’s now an extremely accessible service for companies of all sizes, and costs can be very reasonable. Its ability to let users make calls on the system from almost anywhere makes it a great choice for businesses where employees will be constantly on the move, whether that’s for meeting clients or attending important meetings.

The platform also helps you save money, especially if you rely on computer-to-computer calls, as you won’t be paying the expensive rates set by phone providers.

One of the biggest benefits of the Voice over Internet Protocol platform is that you can use it to make your business appear larger and more established. In an era where huge companies dominate the market, having the appearance of being a big fish in a small pond can make all the difference to your bottom line. This is especially valuable if you want to attract national and even international clients.

If your traditional landline has an area code that states that your office is based in a small town in the middle of nowhere, will potential customers from New York City, London, or other major urban areas believe that you have the experience to give them the services they need?

That’s exactly why you need this forward-thinking phone system for your office – it’s flexible enough to make your business appear strong, but can also grow with you as you gain actual strength and influence in your target market.

VoIP for Business – Part of a Sensible Strategy

If you’re part of a small business that is looking to enhance its market presence and want an easier, faster way to make calls, switching to Internet-based phone systems can be a great idea. You might already be using virtual mailboxes as part of your business strategy – so why not choose VoIP over a traditional phone provider?

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How Can I Make My Small Business Appear Larger Than It Is?

How Can I Make My Small Business Appear Larger Than It Is? I want a professional sounding phone system that has extensions etc.

Small businesses can now take advantage of the latest technology that the industry has to offer. It allows them to grow their business while appearing larger than they are in the process. That in part is due to how small businesses position themselves by utilizing technology such as the Internet, digital marketing, and advertising – and now with the Voice Over Internet Protocol, VoIP for businesses, small businesses can sound like a multi-million dollar company – just by implementing a professionally sounding, state of the art telephone system. Here’s what I mean, a Voice Over Internet Protocol telephone system not only provides you with a professional sounding auto attendant, but it also provides you with the ability to have extensions as well. So if you’re a small business owner and have different divisions or departments, (which all businesses do by the way,) areas such as accounting, sales, marketing, customer service or operations can now become an option for your callers. So as a business owner, you now have the option of having a different extension for each one of those departments. This telephone system makes that possible with its optional, state-of-the-art technology.

Forwarding calls

Even if you work with independent contractors and have zero staff, you can still appear larger than you are with this technology. That’s because VoIP for business is capable of forwarding calls to independent contractors wherever they may be located on a worldwide basis.

With this system, even though you may be a small business, you don’t have to be perceived as one. You can use this technology to make a great first impression the moment callers contact you.

How to make your first impression

One of the ways to make a great first impression is by having an automated state-of-the-art VoIP quality telephone system set up to greet your potential customers in a professionally and friendly manner. This can be followed by options such as forwarding them to the right department based on how you set up your automated phone system.

Since most business owners work virtually and/or remotely from home, it’s important for callers to feel like they’re calling an established company as opposed to calling someone at home. This not only builds trust and credibility but it also makes the caller feel confident that you can handle all of their business needs as well. That’s because the way your company answers the phone and greets callers (either live or automated) it is a great indication as to whether or not you’ll be providing them with quality products and services. In fact, the way a company answers their phone plays a huge role in how callers view your business in general – and the telephone is often times one of the first entry points into your business. So it’s important to make that first impression count.

How VoIP can help

Here’s how a professional Voice Over Internet Protocol telephone system can be of assistance to you. Its features include the following:

• Call waiting

• Unlimited calling

• Three-way and conference calling

• Caller ID

• Call forwarding

• Call transfers

Some of the benefits consist of the following:

• They are less expensive than traditional telephone systems

• They can be accessed from anywhere in the world

• It includes an auto attendant

• It offers directory assistance

• It’s capable of online meetings

• It provides music to callers while they’re on hold, and

• It’s cloud-based

The technology associated with this VoIP for business allows users to make phone calls by using a broadband Internet service as opposed to an analog or traditional telephone system.

With your new professionally sounding phone system in place, not only will you impress your new customers, but you’ll also be able to close more deals as well.

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What is VoIP Protocol? | Traverse City, Michigan

VoIP Protocol is a series of equipment and software used by individuals and businesses to place telephone calls using the Internet as a mode of transmission. This eliminates the need to use a conventional phone service that uses circuit transmissions to accomplish the same task.

Communication Technology for BusinessesVoIP for business can provide several advantages with its use. Regardless of the size, any business can potentially increase their daily work productivity and save money at the same time.

Why Businesses Prefer IP-Based Communication

Many businesses prefer to use IP-based communication because it offers versatility and flexibility with its use. A comprehensive service provides the opportunity to conduct screen sharing as well as conferences, calls or chats on video. For an individual who doesn’t have access to a physical phone or has to battle less than ideal surroundings, this technology comes in very handy when collaborating marketing ideas, for example. Plus connections and lines using IP can be added or deleted digitally.

The Cost is Very Affordable

Making multiple local and long-distance phone calls per month using a traditional phone service can be costly for a business, particularly when other phone lines and features are added. Making calls via IP carries a less expensive monthly fee and calling rate. Since there’s no need to install more physical lines in a work space, costs are eliminated in this respect as well. An existing phone and an adapter is usually all that’s needed along with an Internet connection to begin calling clients.

The Installation Process is Seamless

The majority of IP connection systems don’t usually require installing additional switching boards, wires or phone connections. Certain systems can be launched by downloading an app to a computer. Other systems require you to connect an adapter to your existing phones so that analog voice signals are converted digitally for Internet transmission.

Moreover, many Internet-based communication systems provide app-based or Web management which allows a business to seamlessly handle everything related to your install. More likely than not, no further money or hours are required to operate the system, which is a big plus for modest-sized businesses. Most VoIP providers include essential features within their products, such as fax lines, call forwarding and call display. Additionally, a business might be able to avoid the cost of having both a broadband connection and a conventional phone line.

Not Every Service is the Same

Not every VoIP service is the same. One of the biggest advantages of IP-based communication is that someone can use their computer simultaneously while talking on the phone. It may allow for conference calls with more than one person or only allow a business to communicate with clients who are subscribers of the same service. In some cases, a business can make a call with various types of phone numbers, such as mobile, local, long distance, or international.

Conclusion

Technology has come a long way in how businesses communicate. VoIP for business can be downsized or upgraded according to its demands. But it’s not limited to just making phone calls. The IP-based communication can be used for data and video transmissions as well. Moreover, IP-based communication isn’t dependent on a specific location to reach its intended party. However, a business should learn all of the details of their particular IP-based communication service, the system’s capabilities and any limitations attached with its operation.

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What Phone System Should I Get for My MI Based Business?

Whether you’re opening up a new business and need new phones or wish to update your existing phone system, there are several options that you can choose from. Before you settle on a given telephone system, ask yourself this question. What features do I need?These are the features that bring value to your business. They give you and your employees the necessary tools to work efficiently. Some of the features available on a business telephone system include:

• Video or web conferencing support
• Automated attendant
• Paging
• Call forwarding and internet transferring
• Mobile softphones, for using computer as a phone
• Office Intercom
• Automated directory
• Ability to make or receive calls from smartphones

As mentioned above, there are different options for small business phone systems. To help you choose the telephone system that will suit your small business needs, let’s take a look at some of the options.

1. Voice Over IP Phone System

 

Anyone who has used Vonage or Skype is already familiar with VoIP. This technology allows users to make and receive voice calls using the Internet instead of the traditional copper wires that landlines use. A business VoIP system works mainly through desk handsets.

Pros

• Cheaper compared to other small business telephone systems. The cost is around $30 to $60 per line per month after deductions (taxes and fees). So, a Voice over IP system for seven employees will cost between $210-$420.

• Easy to install and use. With this system, you only need an Internet connection (which your business already has) and a VoIP handset (goes for as low as $30). When it comes to the installation, a provider can have the system up and running within a few minutes.

• Flexible. With this telephone system, you are not tied to your desk. This means that you can present the professional face of your business even while out of the office (by receiving incoming calls through your smartphone or preferred line).

Cons

• Dependent on wall power.
• Sound quality issues.
• 911 service does not work properly over this phone system

Overall: Voice Over IP phone systems are suited for sole-proprietor businesses or businesses with large groups of remote employees.

2. Private Branch Phone System

 

Private Branch Exchange, also known as PBX, is a telephone system within a business that uses switching technologies and voice control to operate a network of 40 or more terminals. Each of these terminals can transfer calls within the organization as well as to other telephone systems. This telephone system is owned and operated by the business rather than a telecom vendor.

Some of the features of this system are Interactive Voice Record (IVR), call transfers, call recording and ACD call queues.

Pros

• Users of this phone system can communicate within an enterprise or with other organizations using different communication channels such as ISDN or Voice over IP.
• The PBX allows a business to have more phones instead of having many physical phone lines (PTSN).
• Reliability. Unlike other phone systems that need the flow of electricity to function, Private Branch Exchange System has an uninterrupted power supply. This allows a company to stay connected even during power outages.

Cons

• Private Branch Exchange Systems are “single points of failure.” When one part of the telephone system fails, the entire system stops working. You also have to wait for the part to be shipped to your location for the vendor to fix the problem.

Overall: Private Branch Exchange System is better suited for medium sized businesses with over 40 employees.

3. KSU-Less System

 

The KSU-less system is among the most basic types of business phone systems suited for businesses with less than ten employees. The system offers most of the essential features of a larger telephone system but at a lower installation cost. The phones are also connected to each other without the need of installing a central control box or unit to operate.

Pros

• Flexibility – the system is not permanently wired into your business premises; therefore, it can easily be uninstalled and transferred to a different location.

• Is cheap to install and maintain – due to their inexpensive nature, KSU-less systems are not often sold or supported by telephone providers. You can, therefore, shop, install, program and maintain the system by yourself without the need of a professional telecom vendor.

Cons

• The system is susceptible to “crosstalk” – this is a problem where separate communication channels are transferred into each other.

Overall: The KSU-less system is an excellent system for small businesses that do not intend to increase their workforce to more than ten employees.

Final Words

To choose the right phone system, determine your business needs, budget and office set up. By the end of the day, the telephone system you choose should be able to help you achieve what you want: being accessible to your clients.

We install Business Phone Systems In These and many other cities in Michigan:

Traverse City

Manistee

Cadillac

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What is On Premise PBX Phone System? How Does it Work?

When people start businesses, it generally seems like such a simple task. They have a product or service they want to offer and they set about doing it. Eventually, however, if they are successful in their aim of providing a product or service the public actually wants, it just introduces a whole new series of headaches. From hiring new staff to finding office space to developing supply lines, owning, running, operating and growing a small business, not to mention a large one, brings all kinds of unforeseen headaches. One of these is choosing a phone system. Few people realize when they start or run a business what kind of headaches simply choosing the right phone system can create.

Today’s marketplace offers a dizzying array of options when it comes to such a basic need as a telephone. There are PBX systems, VoIP, Key KSU less and KSU systems to start with, and then a mix of hybrid options and a wide range of options within each of the main types. One these options is the On Premise PBX system. Here is a brief overview of this type of system, what it is, how it works and how it is different from the other types of available phone systems.

 

What is it?

PBX stands for Private Branch Exchange and is a private telephone network for use within a single company or building. The drawback of this type of system is that these systems require a vendor to install and manage the system and the phones are proprietary. This means if you change phone companies, you have to have all new phone lines installed. The cost of changing providers and installing all new lines is prohibitive, which puts businesses somewhat at the mercy of the provider they choose. Conversely, this is the best type of system for large companies with 75 or more employees and offers a wide range of features, functions and customizable options.

Today, there are two types of these systems to choose from: On Premise or IP. On premise is a physical system that utilizes physical lines and trunk lines for outside extensions. Because On Premise systems rely on public trunk lines, they are limited to how many lines that can be operated at any given time. While they may have 75-150 internal extension, they may only have 10-15 trunk lines that can be used at any given time to make outside calls.

IP (VoIP) or hosted systems are cloud based and therefore can theoretically handle an almost unlimited number of internal extensions and external calls all at the same time. IP systems are fairly new and there has been a great deal of buzz about them. While an On Premise system can cost around $75,000 to install, an IP system may only cost around $25,000 to get up and running. This may seem like a great deal at first, but over time, the costs of an On Premise system generally taper off, while the costs of an IP system often rise over time. Over a 5 year period, there is evidence that an On Premise system actually costs significantly less than an IP system over the same period of time.

 

How Does It Work?

Like most everything in the modern world, the “system” is just a computer that directs phone traffic. An On Premise phone system just has to direct phone traffic, while an IP system has to direct both phone and internet traffic. One of the pitfalls of an IP system is that when internet traffic is high, it will also have an effect on voice traffic. The main computer on IP phone systems acts as a gateway that gives more data access to either phone or internet traffic. The other drawback of hosted or IP systems is that if the internet is down, so are your phone lines. With an On Premise system, you can lose internet but your phones will still work.

One other notable advantage of an On Premise system versus VoIP is security. VoIP systems are vulnerable to almost all of the same issues that any internet based system is, such as fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks. An On Premise system uses a regular Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), and is one of the most secure methods of talking to someone other than being in the same room with them.

 

We install Business Phone Systems In These and many other cities in Michigan:

Gaylord

Petoskey

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What Is The Cheapest Option for MI Business Phone Systems? Multi Lines?

Many business owners will agree that a reliable and affordable communications set up is the key to unlocking huge potential. A range of telephone systems ideal for small, medium and big businesses exist including multi-line phones, Voice over Internet Protocol (VoIP) systems, traditional landline services and Unified Communications (UC) among others. However, entrepreneurs are interested in the effectiveness of a system and its ability to increase productivity with less cost, a fact that informs their search for cheap business phones. Fortunately, there is a host of suppliers of different business phone systems ready to provide business owners with their preferred package at an affordable price. Let us analyze a number of phone systems appropriate for different businesses.

Voice over Internet Protocol (VoIP) Systems

VoIP phone systems allow audio transmission over the internet. This means that sound signals from users are converted into digital signals that are then transferred in packets over an internet connection. The benefit of VoIP includes the fact that it makes use of the existing internet infrastructure and may comprise of virtual extension cables, contributing to an orderly office arrangement. Moreover, a VoIP phone system does not require purchase and installation of special software to enable usage, making its integration into business operations simple and affordable. Furthermore, a VoIP system is accessible to all connected devices in the enterprise including smartphones and desktops. This enables business communications to be mobile and flexible. Suppliers of VoIP systems include RingCentral, Cisco, Toshiba, Shore Tel and Vonage. However, the costs of VoIP systems include initial investment, internet, cloud service and administration fees that average to about $40 per month per user.

Traditional Landline Systems

These are analog systems with physical wiring connecting different users in a business premises. A local service provider usually supports them. Many businesses are conversant with the traditional landline communication system and this explains their wide usage even to date. It is important to note that hybrids between VoIP and traditional landline phones have been developed to enable linkage with a business’ data network in a highly digitized business environment. Despite these advantages, traditional landlines and related hybrids are getting expensive to operate by the day owing to the shifting attention on more modern phone systems.

Unified Communications (UC)

These systems integrate messaging via chats, telephone services via IP phones, teleconferencing and file sharing among users in a business. Advanced systems provide for speech recognition, sound-to-text transcription and vice versa as well as automated control mechanisms. Therefore, phone lines are not the only feature of UC systems. Nonetheless, UC systems are dependent on high-speed internet connection and high-end technology devices that can be expensive to acquire and maintain. Different vendors including Avaya, Cisco, Microsoft and IBM charge an average of $950 per license per annum.

Multi Line Systems

These are also referred to as telephone switchboard systems. Multi Line phone systems range from traditional simple key to modern hybrid systems with internet connectivity capabilities. They are a merger between analogue systems and digital telephony making them more cost effective, flexible and easy to set up. However, Multi Line phone systems come in different types suitable for different businesses. These include:

1. Key Telephone systems, which allow a user to select either an outgoing or an incoming call with the touch of a button. However, this system has a single telephone number with no extensions and is suitable for small enterprises with a limited number of users concentrated in one building.

2. Private Branch Exchange (PBX) system, which is an improvement of the Key Telephone system. PBX system incorporates modems and allows usage in several locations. PBX is ideal for larger businesses as they allow for extension numbers that act as multiple phone lines without the need for installation of separate lines.

3. Multi Line Hybrid Phone systems combine the Key Telephone and VoIP systems, allowing for long-range calls over the internet. Multi Line systems are available from several vendors including Cisco, Grasshopper, 8×8, RingCentral and Fonality at prices from $10-$30 per month. The underlying advantage of Multi Line phone systems over others is that they can be adjusted to reflect the business needs as a business grows, making them the most attractive systems to many business owners. Moreover, they are the most efficient and cheap business phones available in the market for all types of businesses.

In conclusion, the PBX Multi Line phone system is one of the best options for quality communication in a business aiming to improve its productivity without breaking the bank.

 

We install Business Phone Systems In These and many other cities in Michigan:

PBX Phone Systems:

Charlevoix

Grayling

Premise Phone Systems:

Clare

Beulah

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The Best Business Phone Systems for Small Businesses and Startups Serving N. MI

The Best Business Phone Systems for Small Businesses and Startups

When you are laying out your plans to launch your new business, it is likely that you did not give a significant amount of consideration to the type of phone system that you would install when you opened the office. Don’t worry, you are not the only one. While phone systems are hardly ever at the top of the priority list of small business owners and aspiring entrepreneurs, they play a significant role in business performance and customer service. So, finding the right phone system for your small business or startup is immensely important.
As with most services and products, there is no one-size-fits-all phone service that stands out head and shoulders above the rest. It depends on the size of your business, how many employees are in the office, how much call volume you will be expecting and more. There are a number of different phone systems out there, including some of the more popular ones, such as PBX, VoIP and even traditional phone lines set up with basic-service phone companies.
Following is an explanation of how the top services work and what types of businesses they work best with.

VoIP Systems

VoIP stands for voice over internet protocol. One of the problems associated with older traditional phone systems is that they were expensive and it was difficult to scale them up as businesses grew. With VoIP systems, one of the immediate benefits is a lower cost of installation and operation. The system uses a broadband internet connection, through a hosted VoIP system protocol that offers a number of advantages that can be useful for small to mid-sized businesses.
Some of the more commonly promoted benefits of a VoIP system include:

• VoIP systems are easier to install than most business systems, which is an added plus for a start up company. Additionally, these types of systems are easy to configure and maintain. The installation process is so simple that even those who have limited technical skills can get it done.
• VoIP systems have the capacity to be scaled up and down as dictated by shifts in the business. It is not easy to accurately predict the number of phones that will be needed, and therefore, it is highly possible that there will be a need in the future to scale up or down to find the most efficient performance for the phone system. With VoIP scaling is extremely simple.
• A range of call features is supported through VoIP systems, including call hunt, call hold, call transfer, conference calling and more. Even older functions, such as faxing are supported on this system.

PBX Systems

PBX systems are also immensely popular, being one of the most commonly installed systems for all types of businesses. As with the VoIP system, the PBX system has the ability to save your company money over the long-term. Another benefit associated with PBX systems is the flexibility in performance and functionality it offers.
Some of the most mentionable benefits of using a PBX system include:

• Cost savings are always a concern when it comes to launching a start up or operating a small to mid-size business. The good news is that PBX systems prove that installing a highly functional phone system does not have to annihilate your budget. PBX hosted system will cost significantly less that most other technologies that involve on premise owned systems.
• The functionality involved with PBX systems is remarkable, and with so much demand for businesses to perform at high levels, while effectively managing cost, this system answers the bell. The system facilitates a higher quality of communication between departments, resulting in a more coordinated work flow process.
•  International and long-distance phone calls are routed through the internet, staff can work from anywhere, which is great for companies that have mobile elements.
• Scaling is always a concern when it comes to businesses, especially in this new global economy. Business needs as far a communication goes, can change quickly and often. Having the capacity to scale up or down to meet the change in communication demands is huge, and PBX is up to the task.

While you may consider using a traditional phone system offered by the phone company, it is definitely not recommended. So, if you have to choose between the VoIP and the PBX, which one will be best for you. If you are looking for an easy installation process that has a low-cost front end, then the VoIP system is definitely what you are looking for. If you are looking for a more functional system that will save money in the long run, because of its functionality, then you will be better served installing a PBX system.

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone Systems:

Kalkaska

Premise Phone Systems:

Beulah

 

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What Are the Benefits Of VOIP For Michigan Small Businesses?

4 Benefits of VoIP for Small Businesses

VoIP, short for Voice over Internet Protocol, is really just a fancy way of saying calling people over the internet instead of through a cellular or land line. Also known as internet telephony or internet calling, the technology has been rapidly advancing so that individuals and business alike can benefit from its use. Internet telephony has major cost saving advantages making it perfect for a small business. Aside from cost savings, here are the 4 major benefits of internet calling.

#1 Free Long Distance and International Calls

Depending on the nature of your business, you may need to make long distance phone calls to contact clients or vendors. Traditional land lines or cellular services often times charge extra for long distance calls. Internet calling is unique in that there are no extra costs associated with long distance calls, even when calling overseas. These calls are not resource intensive and can be done over very simple connections making them an even more attractive solution for smaller companies.

Free international calls allow a small business to truly compete with larger resource heavy companies who can afford huge phone bills. Internet telephony only requires that a user has an internet connection and a capable device in order to make unlimited free calls. Whether you’re calling a factory in China or a vendor across the country, internet calling allows you to make that call for free for as long as you like and whenever you like. The only cost is your regular monthly internet connection fee.

#2 No Need For Multiple Phone Lines

For teams where cold calling or mass calls are required, internet calling is a very effective tool. Companies no longer need to purchase dozens of different phone lines in order to handle multiple incoming and outgoing calls. Internet telephony allows a business to handle potentially hundreds of calls on a single internet connection. Many internet calling programs actually enable users to sort, call, and cycle through different number lists to automatically make calls with just the push of a button.

Multiple land lines can be an expensive ordeal and require numerous contracts with telecom providers. Handling multiple lines requires special attention as the number of incoming, outgoing, and simultaneous calls may change frequently. Companies tend to purchase more lines than they’ll need so as to never be caught unable to make a call, but this practice can increase costs drastically. Internet telephony is a perfect solution in that services can be scaled easily and bandwidth can easily be increased if more capacity is required.

#3 Video Calling and Conferencing

VoIP provides another unique benefit over traditional calling in that video calls and multi-user conferencing is built in. Modern commercial operations have almost completely switched from old phone only conferences to more interactive visually based video calls. Video calls allow business a more personal connection when dealing with one another and many companies prefer being able to see who they are speaking with.

Internet calling is perfectly compatible with video calls and multi-user conferencing, whereas traditional analog phone lines are not able to provide video call services. Video calls over cellular services is a massive data hog and will add significant costs to companies attempting to make video calls from a cell phone. Internet calls are the most effective solution in that they only need a preexisting internet connection. Even though bandwidth requirements are slightly higher with video calls over pure voice calls, internet service providers can increase bandwidth restrictions easily and quickly.

#4 Portability

Another notable benefit of internet calling is that you can log in and make calls from anywhere as long as you have an internet connection. This means that you don’t need to go to your office or any special location to make secure, clear, and free calls. This is particularly useful for those with a small business or individuals who travel often as they can make calls from the convenience of their hotel, a coffee shop, or anywhere where they can connect to the internet.

VoIP has revolutionized long distance communications as it provides an extremely low cost, flexible, and portable solution to all users where internet connections are available. Whether you’re an individual looking to call family overseas or a business looking to reduce costs and add video conferencing services, internet telephony could be a great solution.

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Traverse City

Premise Phone System:

Clare

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Hosted vs On Premise vs Cloud Phone Systems- Pros and Cons

Like many things in the 21st century, something as simple as choosing a phone plan has become a major headache for many business owners. There are an almost dizzying array of systems available from a wide range of companies and within each major type of phone system, there are an almost unlimited number of features and options, all with long lists of pros and cons. To help cut through the clutter and mess, there is an overview of three basic types of systems and the pros and cons of each one.

Hosted

A hosted system is an internet based (VoIP) PBX (Private Branch Exchange) system and is generally provided through an internet provider. The positives of a hosted system is that it offers an almost unlimited number of lines both internally and externally and offices around the globe can all use the same system. In addition, an employee working out of an office in Spain can use the same phone number to make outbound calls with that they use at home in their Boston office.

Another benefit of this type of system is that it’s one of the most economical to set up initially, running as little as $25,000. This makes it a great option for small businesses, businesses that are growing or expanding, seasonal businesses or businesses that move frequently for a wide variety of reasons.

One of the pitfalls however, are that if the internet is down, so are your phone lines. In addition, the heavier internet traffic is, the more it will affect voice quality. VoIP lines are also susceptible to all of the same problems that internet based data is, including fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks.

On Premise

An On Premise system is a Private Branch Exchange (PBX) system that is essentially controlled via an on site computer. It utilizes the Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), with makes it far more secure than VoIP systems. The pitfall is that it can cost up to $75,000 in up front costs for installation. Over time, however, there is significant evidence that an on premise PBX system will eventually cost less over a 5 year period than VoIP systems.

One of the pitfalls of this type of system, however, is that it has a limited number of internal extensions and public trunk lines for outgoing calls. If too many people need to make an external call at the same time, they won’t be able to get an open line.

Cloud

Unlike the previous two systems that actually have hardware on site to manage traffic, a cloud service has no hardware to install. This means your phone system can be up and running in a few hours with no service call from a technician or team of technicians. On the other hand, businesses have the least amount of control with this type of system and are completely dependent on their provider for both service and tech support. This type of system is also susceptible to all the same problems existent on all internet systems, such as viruses, Vishing, SPIT, call interception, hacking and denial of service attacks.

Cloud systems are great for micro-businesses, entrepreneurs or individuals that run more than one small business. Not only are they economical, but they can make a business seem much larger than it actually is. These systems generally utilize an 800 number (or 888, 877, 866, 855, or now 844), so even if your business only has one employee, it will seem like a much larger company or corporation. With these systems, you also provide your own phones, so you can also save money on hardware because you don’t have to purchase your phones and other equipment from your phone provider at whatever price they set.

One great thing about phone services today is that there are a wide variety of options for almost all sizes and types of businesses. From single person entrepreneurs to global endeavors, there is a system that is almost tailor made for your type of business. While deciding on the right option for you might take some time and careful consideration, the good news is, there are plenty of options available. With a little study and careful consideration, you can find just the system you need at a price you can afford and you can even find a system capable of expanding with you as your business grows or expands. Looking for a business phone system provider near you? Anavon services all of Northern Michigan and we come to you!

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Charlevoix

On Premise System:

Cadillac

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PBX Definition and Explanation

Modern computing allows us to communicate in extraordinary ways. Gone are the days of having to rely on a staticky, interruption-prone phone connection just to speak with someone. Technological advancements like the internet and cloud-based computing have propelled voice communication into an entirely new era. As part of this new communication paradigm, new ways of orchestrating communication have surfaced. Among them, PBX acts as a component of an overall communication structure, much like a cog in a complicated machine.

Definition

PBX is an acronym that stands for ‘Private Branch Exchange’, and it is a term used to describe modern phone systems that use a combination of analog and digital technologies to make telephone communication simple and inexpensive.

Providers

Typically, a Private Branch Exchange system is created by a manufacturer like Avaya, Cisco or Polycom. Then, the system is configured to support potentially thousands of different phone extensions all on the same network. The system manages all features of both internal and external telephone communication, including voicemail, call waiting, call forwarding, audio conferencing and call recording. Thanks to the advent of cloud-based services, many Private Branch Exchange systems can be hosted on ‘the cloud’, completely removing the need for physical hardware. However, due to the security concerns of some companies, having a physical system can be preferable.

The New Business Communication

Why do businesses opt for this method of telephone communication versus the old method of analog systems? First of all, the cost to operate the system is remarkably low. This is because local calls between different phones are managed by the system and hence are completely free. Also, system management features allow for every phone extension to operate under specific guidelines and rules. This means that calling restrictions and usage permissions can be applied to any extension regardless where it is physically located.

Almost all Private Branch Exchange systems interface with the Public Switch Telephone Network, also known as PTSN. PSTN operators are typically local phone companies that are responsible for connecting a Private Branch Exchange with the ‘last mile’ connection required to complete a telephone call. Historically, telephone communication required the use of two-wire cabling to physically connect two telephones together. Now, most telephone numbers are reserved for virtual connections that don’t even require physical telephone handsets. To use a standard, Plain Old Telephone System (POTS) with today’s available technology simply doesn’t make sense economically or otherwise.

Some consumers choose to continue using POTS systems. This is especially the case for residential land lines used by an aging population. For these users, there simply is no need for a Private Branch Exchange, because there is only one phone extension. And, there are no other users aside from that single home. In order for a Private Branch Exchange system to be useful, there would need to be a variety of different users in various geographical locations, all with their own security and telephone access needs. It also helps to have a network administrator or other IT professional on hand to address hardware service needs, should they arise. Contacting the manufacturer about their specific warranties relevant to Private Branch Exchange products is the best way to understand how servicing these devices works.

All in all, using a Private Branch Exchange system as part of an overall telephone communications strategy is simply a good decision. Especially when pairing it with concurrent modern technologies like the cloud and Software As A Service (also known as Saas), Private Branch Exchanges offer a low-cost, reliable solution to the needs of sophisticated consumers everywhere. To determine if your business could benefit from the use of a Private Branch Exchange, consider the different qualification points listed in this article. Do you have multiple users? Are they in disparate locations? Do you need a budget-friendly solution? Answering yes to these questions means you’re probably a good candidate for a high-quality Private Branch Exchange telephone system. After all, with the demanding business climate of today, efficiency wins in the end.

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What is a premise Based Phone System?

Most people who use mobile telephones have little or no idea of how their telephone system works. In the world of business phones, most end-users take their service for granted. They never question how that call from England ended up on their phone while they were at a ball game in Yankee Stadium.

There is a complex array of hardware, software, cables and communication satellites behind the scene that move our conversations and visual data forward.

Switchboards like the premise-based phone system are an integral part of this network.

History of the Telephone

When Alexander Graham Bell was awarded the first U.S. patent for the invention of the telephone in 1876, our basic system of communication was changed forever.

One hundred forty one years later, the telephone has evolved from a simple two-way voice communication device to a technical marvel. Now we that can access the entire world on phones that are only about the size of a man’s wallet with a seemingly infinite number of functions. We can buy and sell things on our phone. We can watch movies and live-streamed sports events. We can monitor our business, our families and even our pets from hundreds of miles away. We can take photos and videos and share them with the entire world, And yes, we can even have talk to each other.

Evolution of Phone Switchboard Systems

Before the invention of the telephone switchboard, telephones were connected in pairs directly with each other.

In 1878, the first commercial telephone exchange opened in New Haven, Connecticut and twenty one customers were linked together.

In 1887, the multiplex switchboard was introduced to the country and it became the genesis for all future switchboard systems. The early systems were designed to service business phones only

Up until the early 1950’s, some residential telephone systems were still on what was known as a “party line.” As many as a dozen homes would be linked to one line that was hooked up to a central switchboard manned by an operator. Each home had a special number of ring tones that meant the call was for them. If one long and two short rings was your number, you answered the phone. The problem was that all of the other customers on your party line could pick and listen in on your conversation.

Today, most switchboards are managed automatically without human assistance.

What is a Premise Based Phone System?

Premise based phone systems are often referred to as a PBX or simply a phone system. The word “premise” is derived from “premises” which is defined as an area, property,or site.

Therefore, an on-premise phone system is where you physically have all of the equipment necessary for operating a switchboard system within your physical location.

The premise phone system receives a dial tone from a traditional telephone trunk provider. The dial tone comes directly into your location and connects into your phone system.

On-premise systems have a server on site. You the end user are responsible for any upgrades, maintenance and expansion of the system.

Hosted Phone System

Unlike the on- premise system, the hosted phone is cloud-based. You pay a monthly fee to lease all of the telephone equipment which is located somewhere off site. The internet is used to connect the provider with the customer.

Which System is the Best Use of Your Money?

Of the two switchboard systems described above, which one best fits your company needs? In strictly economic terms, the on-premise system takes a capital investment to purchase and install the equipment. The hosted system requires only a monthly operational expense to secure the service from a cloud provider.

That said, the primary financial benefit for premise-based users is that once the capital has been invested, there are no ongoing and never-ending monthly equipment payments required by hosted switchboard providers.

The Advantages of Owning an On-premise Phone System

• No danger of fee increases.
• Ownership cost is lowered as the system grows.
• You maintain complete control with full flexibility.
• You can even switch solutions or mix-and-match.
• You have total control over every detail of your telephone system.
• You can do what you want with your equipment.
• You will know the full capabilities of your telephone system because you are handling development.

Want to see if we service your area?

• Cadillac
• Gaylord
• Petoskey
• Charlevoix
• Mt Pleasant
• Clare
• Kalkaska
• Beulah
• Manistee
• Traverse City

 

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What is a Cloud Based Phone System?

Business communications may have changed drastically over the past few decades, but a phone system is still an essential cornerstone for any business. In fact, modern companies need reliable, top of the line phone systems in order to stay competitive and deliver the type of service today’s customers expect.

A cloud based phone system can give your small business all the advantages and features of big business communication without the hefty infrastructure and maintenance investment — all at a much lower cost than traditional landline phone systems.

What is it?

Traditional phone systems rely on telephone lines, commonly called landlines, to route and connect calls. However, cloud based phone systems handle calls using your company’s internet connection, with a system called VoIP (Voice over Internet Protocol).

Because the service is internet based rather than hardware dependent, VoIP systems are able to offer advanced features that were previously only available for companies able to afford PBX hardware. This means VoIP can give your small company affordable access to features like call queues, automated attendants, ‘softphone’ applications for computers and cell phones, and computer system integration that can, for example, send voicemails directly to email inboxes.

VoIP systems are available as in-house infrastructure, or as hosted cloud solutions. Small businesses are likely to benefit more from cloud VoIP systems, for a number of reasons.

The benefits of cloud phone systems for small businesses

Cost is a major factor in nearly every small business decision. The use of a cloud VoIP phone system can provide significant cost savings, while still giving your company all the features of big business phones. According to tech startup news outlet Tech.co, using VoIP saves small businesses up to 40 percent on local calls, with reductions of up to 90 percent for international calls. Installing VoIP systems can also save up to 90 percent of startup costs for a small business.

Cloud based VoIP systems can save you even more. With cloud services, there is no need to invest in specialized equipment outside of the IP phones themselves, and no additional server load. Rather than installing and maintaining an in-house server, cloud VoIP delivers hosted phone system services in the cloud. With a hosted system, there’s no need to hire additional in-house IT staff or worry about equipment malfunctions, as the service provider handles all hardware and software maintenance.

In addition, cloud systems offer greater network reliability and uptime than both traditional landline systems and self-hosted VoIP systems. Because cloud networks are hosted in multiple locations with multiple servers, this greater redundancy results in low service downtime and very few disruptions.

Increased flexibility with the cloud

For many of today’s small businesses, work isn’t confined to the office. Using a cloud phone system allows you and your employees to stay connected to your business phone network, even when you’re not at your desk.

With a cloud VoIP system, you can make and receive calls for your business anywhere with an internet connection. IP phones can be connected at work or at home, and cloud phone systems provide “softphone” software that can be used to turn a laptop or smartphone into a business phone connected to your system, with access to all of the same features.

One of the main advantages to this geographic flexibility within a cloud system is the ability to connect all of your offices, locations, and employees to a single system with a single administrator. This makes managing your phone systems an easy, streamlined process.

Best cloud systems for small businesses

For smaller companies, it’s always best to focus every possible aspect of your business on your specialty. This means outsourcing non-specialized functions is typically the best use of your time and resources. When choosing a provider for your cloud VoIP system, look for a company that offers advanced features at affordable prices, along with the technical support and service levels you need to keep your phone systems up and running — so you’re free to focus on your core business.

 Looking to expand or save money? Contact Anavon Now!

Proudly Serving:

• Manistee
• Gaylord
• Petoskey
• Cadillac
• Mt Pleasant
• Clare
• Kalkaska
• Beulah
• Charlevoix
• Traverse City

 

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