What Phone System Should I Get for My MI Based Business?

Whether you’re opening up a new business and need new phones or wish to update your existing phone system, there are several options that you can choose from. Before you settle on a given telephone system, ask yourself this question. What features do I need?These are the features that bring value to your business. They give you and your employees the necessary tools to work efficiently. Some of the features available on a business telephone system include:

• Video or web conferencing support
• Automated attendant
• Paging
• Call forwarding and internet transferring
• Mobile softphones, for using computer as a phone
• Office Intercom
• Automated directory
• Ability to make or receive calls from smartphones

As mentioned above, there are different options for small business phone systems. To help you choose the telephone system that will suit your small business needs, let’s take a look at some of the options.

1. Voice Over IP Phone System

 

Anyone who has used Vonage or Skype is already familiar with VoIP. This technology allows users to make and receive voice calls using the Internet instead of the traditional copper wires that landlines use. A business VoIP system works mainly through desk handsets.

Pros

• Cheaper compared to other small business telephone systems. The cost is around $30 to $60 per line per month after deductions (taxes and fees). So, a Voice over IP system for seven employees will cost between $210-$420.

• Easy to install and use. With this system, you only need an Internet connection (which your business already has) and a VoIP handset (goes for as low as $30). When it comes to the installation, a provider can have the system up and running within a few minutes.

• Flexible. With this telephone system, you are not tied to your desk. This means that you can present the professional face of your business even while out of the office (by receiving incoming calls through your smartphone or preferred line).

Cons

• Dependent on wall power.
• Sound quality issues.
• 911 service does not work properly over this phone system

Overall: Voice Over IP phone systems are suited for sole-proprietor businesses or businesses with large groups of remote employees.

2. Private Branch Phone System

 

Private Branch Exchange, also known as PBX, is a telephone system within a business that uses switching technologies and voice control to operate a network of 40 or more terminals. Each of these terminals can transfer calls within the organization as well as to other telephone systems. This telephone system is owned and operated by the business rather than a telecom vendor.

Some of the features of this system are Interactive Voice Record (IVR), call transfers, call recording and ACD call queues.

Pros

• Users of this phone system can communicate within an enterprise or with other organizations using different communication channels such as ISDN or Voice over IP.
• The PBX allows a business to have more phones instead of having many physical phone lines (PTSN).
• Reliability. Unlike other phone systems that need the flow of electricity to function, Private Branch Exchange System has an uninterrupted power supply. This allows a company to stay connected even during power outages.

Cons

• Private Branch Exchange Systems are “single points of failure.” When one part of the telephone system fails, the entire system stops working. You also have to wait for the part to be shipped to your location for the vendor to fix the problem.

Overall: Private Branch Exchange System is better suited for medium sized businesses with over 40 employees.

3. KSU-Less System

 

The KSU-less system is among the most basic types of business phone systems suited for businesses with less than ten employees. The system offers most of the essential features of a larger telephone system but at a lower installation cost. The phones are also connected to each other without the need of installing a central control box or unit to operate.

Pros

• Flexibility – the system is not permanently wired into your business premises; therefore, it can easily be uninstalled and transferred to a different location.

• Is cheap to install and maintain – due to their inexpensive nature, KSU-less systems are not often sold or supported by telephone providers. You can, therefore, shop, install, program and maintain the system by yourself without the need of a professional telecom vendor.

Cons

• The system is susceptible to “crosstalk” – this is a problem where separate communication channels are transferred into each other.

Overall: The KSU-less system is an excellent system for small businesses that do not intend to increase their workforce to more than ten employees.

Final Words

To choose the right phone system, determine your business needs, budget and office set up. By the end of the day, the telephone system you choose should be able to help you achieve what you want: being accessible to your clients.

We install Business Phone Systems In These and many other cities in Michigan:

Traverse City

Manistee

Cadillac

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What is On Premise PBX Phone System? How Does it Work?

When people start businesses, it generally seems like such a simple task. They have a product or service they want to offer and they set about doing it. Eventually, however, if they are successful in their aim of providing a product or service the public actually wants, it just introduces a whole new series of headaches. From hiring new staff to finding office space to developing supply lines, owning, running, operating and growing a small business, not to mention a large one, brings all kinds of unforeseen headaches. One of these is choosing a phone system. Few people realize when they start or run a business what kind of headaches simply choosing the right phone system can create.

Today’s marketplace offers a dizzying array of options when it comes to such a basic need as a telephone. There are PBX systems, VoIP, Key KSU less and KSU systems to start with, and then a mix of hybrid options and a wide range of options within each of the main types. One these options is the On Premise PBX system. Here is a brief overview of this type of system, what it is, how it works and how it is different from the other types of available phone systems.

 

What is it?

PBX stands for Private Branch Exchange and is a private telephone network for use within a single company or building. The drawback of this type of system is that these systems require a vendor to install and manage the system and the phones are proprietary. This means if you change phone companies, you have to have all new phone lines installed. The cost of changing providers and installing all new lines is prohibitive, which puts businesses somewhat at the mercy of the provider they choose. Conversely, this is the best type of system for large companies with 75 or more employees and offers a wide range of features, functions and customizable options.

Today, there are two types of these systems to choose from: On Premise or IP. On premise is a physical system that utilizes physical lines and trunk lines for outside extensions. Because On Premise systems rely on public trunk lines, they are limited to how many lines that can be operated at any given time. While they may have 75-150 internal extension, they may only have 10-15 trunk lines that can be used at any given time to make outside calls.

IP (VoIP) or hosted systems are cloud based and therefore can theoretically handle an almost unlimited number of internal extensions and external calls all at the same time. IP systems are fairly new and there has been a great deal of buzz about them. While an On Premise system can cost around $75,000 to install, an IP system may only cost around $25,000 to get up and running. This may seem like a great deal at first, but over time, the costs of an On Premise system generally taper off, while the costs of an IP system often rise over time. Over a 5 year period, there is evidence that an On Premise system actually costs significantly less than an IP system over the same period of time.

 

How Does It Work?

Like most everything in the modern world, the “system” is just a computer that directs phone traffic. An On Premise phone system just has to direct phone traffic, while an IP system has to direct both phone and internet traffic. One of the pitfalls of an IP system is that when internet traffic is high, it will also have an effect on voice traffic. The main computer on IP phone systems acts as a gateway that gives more data access to either phone or internet traffic. The other drawback of hosted or IP systems is that if the internet is down, so are your phone lines. With an On Premise system, you can lose internet but your phones will still work.

One other notable advantage of an On Premise system versus VoIP is security. VoIP systems are vulnerable to almost all of the same issues that any internet based system is, such as fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks. An On Premise system uses a regular Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), and is one of the most secure methods of talking to someone other than being in the same room with them.

 

We install Business Phone Systems In These and many other cities in Michigan:

Gaylord

Petoskey

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What Is The Cheapest Option for MI Business Phone Systems? Multi Lines?

Many business owners will agree that a reliable and affordable communications set up is the key to unlocking huge potential. A range of telephone systems ideal for small, medium and big businesses exist including multi-line phones, Voice over Internet Protocol (VoIP) systems, traditional landline services and Unified Communications (UC) among others. However, entrepreneurs are interested in the effectiveness of a system and its ability to increase productivity with less cost, a fact that informs their search for cheap business phones. Fortunately, there is a host of suppliers of different business phone systems ready to provide business owners with their preferred package at an affordable price. Let us analyze a number of phone systems appropriate for different businesses.

Voice over Internet Protocol (VoIP) Systems

VoIP phone systems allow audio transmission over the internet. This means that sound signals from users are converted into digital signals that are then transferred in packets over an internet connection. The benefit of VoIP includes the fact that it makes use of the existing internet infrastructure and may comprise of virtual extension cables, contributing to an orderly office arrangement. Moreover, a VoIP phone system does not require purchase and installation of special software to enable usage, making its integration into business operations simple and affordable. Furthermore, a VoIP system is accessible to all connected devices in the enterprise including smartphones and desktops. This enables business communications to be mobile and flexible. Suppliers of VoIP systems include RingCentral, Cisco, Toshiba, Shore Tel and Vonage. However, the costs of VoIP systems include initial investment, internet, cloud service and administration fees that average to about $40 per month per user.

Traditional Landline Systems

These are analog systems with physical wiring connecting different users in a business premises. A local service provider usually supports them. Many businesses are conversant with the traditional landline communication system and this explains their wide usage even to date. It is important to note that hybrids between VoIP and traditional landline phones have been developed to enable linkage with a business’ data network in a highly digitized business environment. Despite these advantages, traditional landlines and related hybrids are getting expensive to operate by the day owing to the shifting attention on more modern phone systems.

Unified Communications (UC)

These systems integrate messaging via chats, telephone services via IP phones, teleconferencing and file sharing among users in a business. Advanced systems provide for speech recognition, sound-to-text transcription and vice versa as well as automated control mechanisms. Therefore, phone lines are not the only feature of UC systems. Nonetheless, UC systems are dependent on high-speed internet connection and high-end technology devices that can be expensive to acquire and maintain. Different vendors including Avaya, Cisco, Microsoft and IBM charge an average of $950 per license per annum.

Multi Line Systems

These are also referred to as telephone switchboard systems. Multi Line phone systems range from traditional simple key to modern hybrid systems with internet connectivity capabilities. They are a merger between analogue systems and digital telephony making them more cost effective, flexible and easy to set up. However, Multi Line phone systems come in different types suitable for different businesses. These include:

1. Key Telephone systems, which allow a user to select either an outgoing or an incoming call with the touch of a button. However, this system has a single telephone number with no extensions and is suitable for small enterprises with a limited number of users concentrated in one building.

2. Private Branch Exchange (PBX) system, which is an improvement of the Key Telephone system. PBX system incorporates modems and allows usage in several locations. PBX is ideal for larger businesses as they allow for extension numbers that act as multiple phone lines without the need for installation of separate lines.

3. Multi Line Hybrid Phone systems combine the Key Telephone and VoIP systems, allowing for long-range calls over the internet. Multi Line systems are available from several vendors including Cisco, Grasshopper, 8×8, RingCentral and Fonality at prices from $10-$30 per month. The underlying advantage of Multi Line phone systems over others is that they can be adjusted to reflect the business needs as a business grows, making them the most attractive systems to many business owners. Moreover, they are the most efficient and cheap business phones available in the market for all types of businesses.

In conclusion, the PBX Multi Line phone system is one of the best options for quality communication in a business aiming to improve its productivity without breaking the bank.

 

We install Business Phone Systems In These and many other cities in Michigan:

PBX Phone Systems:

Charlevoix

Grayling

Premise Phone Systems:

Clare

Beulah

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The Best Business Phone Systems for Small Businesses and Startups Serving N. MI

The Best Business Phone Systems for Small Businesses and Startups

When you are laying out your plans to launch your new business, it is likely that you did not give a significant amount of consideration to the type of phone system that you would install when you opened the office. Don’t worry, you are not the only one. While phone systems are hardly ever at the top of the priority list of small business owners and aspiring entrepreneurs, they play a significant role in business performance and customer service. So, finding the right phone system for your small business or startup is immensely important.
As with most services and products, there is no one-size-fits-all phone service that stands out head and shoulders above the rest. It depends on the size of your business, how many employees are in the office, how much call volume you will be expecting and more. There are a number of different phone systems out there, including some of the more popular ones, such as PBX, VoIP and even traditional phone lines set up with basic-service phone companies.
Following is an explanation of how the top services work and what types of businesses they work best with.

VoIP Systems

VoIP stands for voice over internet protocol. One of the problems associated with older traditional phone systems is that they were expensive and it was difficult to scale them up as businesses grew. With VoIP systems, one of the immediate benefits is a lower cost of installation and operation. The system uses a broadband internet connection, through a hosted VoIP system protocol that offers a number of advantages that can be useful for small to mid-sized businesses.
Some of the more commonly promoted benefits of a VoIP system include:

• VoIP systems are easier to install than most business systems, which is an added plus for a start up company. Additionally, these types of systems are easy to configure and maintain. The installation process is so simple that even those who have limited technical skills can get it done.
• VoIP systems have the capacity to be scaled up and down as dictated by shifts in the business. It is not easy to accurately predict the number of phones that will be needed, and therefore, it is highly possible that there will be a need in the future to scale up or down to find the most efficient performance for the phone system. With VoIP scaling is extremely simple.
• A range of call features is supported through VoIP systems, including call hunt, call hold, call transfer, conference calling and more. Even older functions, such as faxing are supported on this system.

PBX Systems

PBX systems are also immensely popular, being one of the most commonly installed systems for all types of businesses. As with the VoIP system, the PBX system has the ability to save your company money over the long-term. Another benefit associated with PBX systems is the flexibility in performance and functionality it offers.
Some of the most mentionable benefits of using a PBX system include:

• Cost savings are always a concern when it comes to launching a start up or operating a small to mid-size business. The good news is that PBX systems prove that installing a highly functional phone system does not have to annihilate your budget. PBX hosted system will cost significantly less that most other technologies that involve on premise owned systems.
• The functionality involved with PBX systems is remarkable, and with so much demand for businesses to perform at high levels, while effectively managing cost, this system answers the bell. The system facilitates a higher quality of communication between departments, resulting in a more coordinated work flow process.
•  International and long-distance phone calls are routed through the internet, staff can work from anywhere, which is great for companies that have mobile elements.
• Scaling is always a concern when it comes to businesses, especially in this new global economy. Business needs as far a communication goes, can change quickly and often. Having the capacity to scale up or down to meet the change in communication demands is huge, and PBX is up to the task.

While you may consider using a traditional phone system offered by the phone company, it is definitely not recommended. So, if you have to choose between the VoIP and the PBX, which one will be best for you. If you are looking for an easy installation process that has a low-cost front end, then the VoIP system is definitely what you are looking for. If you are looking for a more functional system that will save money in the long run, because of its functionality, then you will be better served installing a PBX system.

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone Systems:

Kalkaska

Premise Phone Systems:

Beulah

 

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What Are the Benefits Of VOIP For Michigan Small Businesses?

4 Benefits of VoIP for Small Businesses

VoIP, short for Voice over Internet Protocol, is really just a fancy way of saying calling people over the internet instead of through a cellular or land line. Also known as internet telephony or internet calling, the technology has been rapidly advancing so that individuals and business alike can benefit from its use. Internet telephony has major cost saving advantages making it perfect for a small business. Aside from cost savings, here are the 4 major benefits of internet calling.

#1 Free Long Distance and International Calls

Depending on the nature of your business, you may need to make long distance phone calls to contact clients or vendors. Traditional land lines or cellular services often times charge extra for long distance calls. Internet calling is unique in that there are no extra costs associated with long distance calls, even when calling overseas. These calls are not resource intensive and can be done over very simple connections making them an even more attractive solution for smaller companies.

Free international calls allow a small business to truly compete with larger resource heavy companies who can afford huge phone bills. Internet telephony only requires that a user has an internet connection and a capable device in order to make unlimited free calls. Whether you’re calling a factory in China or a vendor across the country, internet calling allows you to make that call for free for as long as you like and whenever you like. The only cost is your regular monthly internet connection fee.

#2 No Need For Multiple Phone Lines

For teams where cold calling or mass calls are required, internet calling is a very effective tool. Companies no longer need to purchase dozens of different phone lines in order to handle multiple incoming and outgoing calls. Internet telephony allows a business to handle potentially hundreds of calls on a single internet connection. Many internet calling programs actually enable users to sort, call, and cycle through different number lists to automatically make calls with just the push of a button.

Multiple land lines can be an expensive ordeal and require numerous contracts with telecom providers. Handling multiple lines requires special attention as the number of incoming, outgoing, and simultaneous calls may change frequently. Companies tend to purchase more lines than they’ll need so as to never be caught unable to make a call, but this practice can increase costs drastically. Internet telephony is a perfect solution in that services can be scaled easily and bandwidth can easily be increased if more capacity is required.

#3 Video Calling and Conferencing

VoIP provides another unique benefit over traditional calling in that video calls and multi-user conferencing is built in. Modern commercial operations have almost completely switched from old phone only conferences to more interactive visually based video calls. Video calls allow business a more personal connection when dealing with one another and many companies prefer being able to see who they are speaking with.

Internet calling is perfectly compatible with video calls and multi-user conferencing, whereas traditional analog phone lines are not able to provide video call services. Video calls over cellular services is a massive data hog and will add significant costs to companies attempting to make video calls from a cell phone. Internet calls are the most effective solution in that they only need a preexisting internet connection. Even though bandwidth requirements are slightly higher with video calls over pure voice calls, internet service providers can increase bandwidth restrictions easily and quickly.

#4 Portability

Another notable benefit of internet calling is that you can log in and make calls from anywhere as long as you have an internet connection. This means that you don’t need to go to your office or any special location to make secure, clear, and free calls. This is particularly useful for those with a small business or individuals who travel often as they can make calls from the convenience of their hotel, a coffee shop, or anywhere where they can connect to the internet.

VoIP has revolutionized long distance communications as it provides an extremely low cost, flexible, and portable solution to all users where internet connections are available. Whether you’re an individual looking to call family overseas or a business looking to reduce costs and add video conferencing services, internet telephony could be a great solution.

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Traverse City

Premise Phone System:

Clare

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Hosted vs On Premise vs Cloud Phone Systems- Pros and Cons

Like many things in the 21st century, something as simple as choosing a phone plan has become a major headache for many business owners. There are an almost dizzying array of systems available from a wide range of companies and within each major type of phone system, there are an almost unlimited number of features and options, all with long lists of pros and cons. To help cut through the clutter and mess, there is an overview of three basic types of systems and the pros and cons of each one.

Hosted

A hosted system is an internet based (VoIP) PBX (Private Branch Exchange) system and is generally provided through an internet provider. The positives of a hosted system is that it offers an almost unlimited number of lines both internally and externally and offices around the globe can all use the same system. In addition, an employee working out of an office in Spain can use the same phone number to make outbound calls with that they use at home in their Boston office.

Another benefit of this type of system is that it’s one of the most economical to set up initially, running as little as $25,000. This makes it a great option for small businesses, businesses that are growing or expanding, seasonal businesses or businesses that move frequently for a wide variety of reasons.

One of the pitfalls however, are that if the internet is down, so are your phone lines. In addition, the heavier internet traffic is, the more it will affect voice quality. VoIP lines are also susceptible to all of the same problems that internet based data is, including fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks.

On Premise

An On Premise system is a Private Branch Exchange (PBX) system that is essentially controlled via an on site computer. It utilizes the Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), with makes it far more secure than VoIP systems. The pitfall is that it can cost up to $75,000 in up front costs for installation. Over time, however, there is significant evidence that an on premise PBX system will eventually cost less over a 5 year period than VoIP systems.

One of the pitfalls of this type of system, however, is that it has a limited number of internal extensions and public trunk lines for outgoing calls. If too many people need to make an external call at the same time, they won’t be able to get an open line.

Cloud

Unlike the previous two systems that actually have hardware on site to manage traffic, a cloud service has no hardware to install. This means your phone system can be up and running in a few hours with no service call from a technician or team of technicians. On the other hand, businesses have the least amount of control with this type of system and are completely dependent on their provider for both service and tech support. This type of system is also susceptible to all the same problems existent on all internet systems, such as viruses, Vishing, SPIT, call interception, hacking and denial of service attacks.

Cloud systems are great for micro-businesses, entrepreneurs or individuals that run more than one small business. Not only are they economical, but they can make a business seem much larger than it actually is. These systems generally utilize an 800 number (or 888, 877, 866, 855, or now 844), so even if your business only has one employee, it will seem like a much larger company or corporation. With these systems, you also provide your own phones, so you can also save money on hardware because you don’t have to purchase your phones and other equipment from your phone provider at whatever price they set.

One great thing about phone services today is that there are a wide variety of options for almost all sizes and types of businesses. From single person entrepreneurs to global endeavors, there is a system that is almost tailor made for your type of business. While deciding on the right option for you might take some time and careful consideration, the good news is, there are plenty of options available. With a little study and careful consideration, you can find just the system you need at a price you can afford and you can even find a system capable of expanding with you as your business grows or expands. Looking for a business phone system provider near you? Anavon services all of Northern Michigan and we come to you!

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Charlevoix

On Premise System:

Cadillac

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PBX Definition and Explanation

Modern computing allows us to communicate in extraordinary ways. Gone are the days of having to rely on a staticky, interruption-prone phone connection just to speak with someone. Technological advancements like the internet and cloud-based computing have propelled voice communication into an entirely new era. As part of this new communication paradigm, new ways of orchestrating communication have surfaced. Among them, PBX acts as a component of an overall communication structure, much like a cog in a complicated machine.

Definition

PBX is an acronym that stands for ‘Private Branch Exchange’, and it is a term used to describe modern phone systems that use a combination of analog and digital technologies to make telephone communication simple and inexpensive.

Providers

Typically, a Private Branch Exchange system is created by a manufacturer like Avaya, Cisco or Polycom. Then, the system is configured to support potentially thousands of different phone extensions all on the same network. The system manages all features of both internal and external telephone communication, including voicemail, call waiting, call forwarding, audio conferencing and call recording. Thanks to the advent of cloud-based services, many Private Branch Exchange systems can be hosted on ‘the cloud’, completely removing the need for physical hardware. However, due to the security concerns of some companies, having a physical system can be preferable.

The New Business Communication

Why do businesses opt for this method of telephone communication versus the old method of analog systems? First of all, the cost to operate the system is remarkably low. This is because local calls between different phones are managed by the system and hence are completely free. Also, system management features allow for every phone extension to operate under specific guidelines and rules. This means that calling restrictions and usage permissions can be applied to any extension regardless where it is physically located.

Almost all Private Branch Exchange systems interface with the Public Switch Telephone Network, also known as PTSN. PSTN operators are typically local phone companies that are responsible for connecting a Private Branch Exchange with the ‘last mile’ connection required to complete a telephone call. Historically, telephone communication required the use of two-wire cabling to physically connect two telephones together. Now, most telephone numbers are reserved for virtual connections that don’t even require physical telephone handsets. To use a standard, Plain Old Telephone System (POTS) with today’s available technology simply doesn’t make sense economically or otherwise.

Some consumers choose to continue using POTS systems. This is especially the case for residential land lines used by an aging population. For these users, there simply is no need for a Private Branch Exchange, because there is only one phone extension. And, there are no other users aside from that single home. In order for a Private Branch Exchange system to be useful, there would need to be a variety of different users in various geographical locations, all with their own security and telephone access needs. It also helps to have a network administrator or other IT professional on hand to address hardware service needs, should they arise. Contacting the manufacturer about their specific warranties relevant to Private Branch Exchange products is the best way to understand how servicing these devices works.

All in all, using a Private Branch Exchange system as part of an overall telephone communications strategy is simply a good decision. Especially when pairing it with concurrent modern technologies like the cloud and Software As A Service (also known as Saas), Private Branch Exchanges offer a low-cost, reliable solution to the needs of sophisticated consumers everywhere. To determine if your business could benefit from the use of a Private Branch Exchange, consider the different qualification points listed in this article. Do you have multiple users? Are they in disparate locations? Do you need a budget-friendly solution? Answering yes to these questions means you’re probably a good candidate for a high-quality Private Branch Exchange telephone system. After all, with the demanding business climate of today, efficiency wins in the end.

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Get Started!

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What is a premise Based Phone System?

Most people who use mobile telephones have little or no idea of how their telephone system works. In the world of business phones, most end-users take their service for granted. They never question how that call from England ended up on their phone while they were at a ball game in Yankee Stadium.

There is a complex array of hardware, software, cables and communication satellites behind the scene that move our conversations and visual data forward.

Switchboards like the premise-based phone system are an integral part of this network.

History of the Telephone

When Alexander Graham Bell was awarded the first U.S. patent for the invention of the telephone in 1876, our basic system of communication was changed forever.

One hundred forty one years later, the telephone has evolved from a simple two-way voice communication device to a technical marvel. Now we that can access the entire world on phones that are only about the size of a man’s wallet with a seemingly infinite number of functions. We can buy and sell things on our phone. We can watch movies and live-streamed sports events. We can monitor our business, our families and even our pets from hundreds of miles away. We can take photos and videos and share them with the entire world, And yes, we can even have talk to each other.

Evolution of Phone Switchboard Systems

Before the invention of the telephone switchboard, telephones were connected in pairs directly with each other.

In 1878, the first commercial telephone exchange opened in New Haven, Connecticut and twenty one customers were linked together.

In 1887, the multiplex switchboard was introduced to the country and it became the genesis for all future switchboard systems. The early systems were designed to service business phones only

Up until the early 1950’s, some residential telephone systems were still on what was known as a “party line.” As many as a dozen homes would be linked to one line that was hooked up to a central switchboard manned by an operator. Each home had a special number of ring tones that meant the call was for them. If one long and two short rings was your number, you answered the phone. The problem was that all of the other customers on your party line could pick and listen in on your conversation.

Today, most switchboards are managed automatically without human assistance.

What is a Premise Based Phone System?

Premise based phone systems are often referred to as a PBX or simply a phone system. The word “premise” is derived from “premises” which is defined as an area, property,or site.

Therefore, an on-premise phone system is where you physically have all of the equipment necessary for operating a switchboard system within your physical location.

The premise phone system receives a dial tone from a traditional telephone trunk provider. The dial tone comes directly into your location and connects into your phone system.

On-premise systems have a server on site. You the end user are responsible for any upgrades, maintenance and expansion of the system.

Hosted Phone System

Unlike the on- premise system, the hosted phone is cloud-based. You pay a monthly fee to lease all of the telephone equipment which is located somewhere off site. The internet is used to connect the provider with the customer.

Which System is the Best Use of Your Money?

Of the two switchboard systems described above, which one best fits your company needs? In strictly economic terms, the on-premise system takes a capital investment to purchase and install the equipment. The hosted system requires only a monthly operational expense to secure the service from a cloud provider.

That said, the primary financial benefit for premise-based users is that once the capital has been invested, there are no ongoing and never-ending monthly equipment payments required by hosted switchboard providers.

The Advantages of Owning an On-premise Phone System

• No danger of fee increases.
• Ownership cost is lowered as the system grows.
• You maintain complete control with full flexibility.
• You can even switch solutions or mix-and-match.
• You have total control over every detail of your telephone system.
• You can do what you want with your equipment.
• You will know the full capabilities of your telephone system because you are handling development.

Want to see if we service your area?

• Cadillac
• Gaylord
• Petoskey
• Charlevoix
• Mt Pleasant
• Clare
• Kalkaska
• Beulah
• Manistee
• Traverse City

 

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What is a Cloud Based Phone System?

Business communications may have changed drastically over the past few decades, but a phone system is still an essential cornerstone for any business. In fact, modern companies need reliable, top of the line phone systems in order to stay competitive and deliver the type of service today’s customers expect.

A cloud based phone system can give your small business all the advantages and features of big business communication without the hefty infrastructure and maintenance investment — all at a much lower cost than traditional landline phone systems.

What is it?

Traditional phone systems rely on telephone lines, commonly called landlines, to route and connect calls. However, cloud based phone systems handle calls using your company’s internet connection, with a system called VoIP (Voice over Internet Protocol).

Because the service is internet based rather than hardware dependent, VoIP systems are able to offer advanced features that were previously only available for companies able to afford PBX hardware. This means VoIP can give your small company affordable access to features like call queues, automated attendants, ‘softphone’ applications for computers and cell phones, and computer system integration that can, for example, send voicemails directly to email inboxes.

VoIP systems are available as in-house infrastructure, or as hosted cloud solutions. Small businesses are likely to benefit more from cloud VoIP systems, for a number of reasons.

The benefits of cloud phone systems for small businesses

Cost is a major factor in nearly every small business decision. The use of a cloud VoIP phone system can provide significant cost savings, while still giving your company all the features of big business phones. According to tech startup news outlet Tech.co, using VoIP saves small businesses up to 40 percent on local calls, with reductions of up to 90 percent for international calls. Installing VoIP systems can also save up to 90 percent of startup costs for a small business.

Cloud based VoIP systems can save you even more. With cloud services, there is no need to invest in specialized equipment outside of the IP phones themselves, and no additional server load. Rather than installing and maintaining an in-house server, cloud VoIP delivers hosted phone system services in the cloud. With a hosted system, there’s no need to hire additional in-house IT staff or worry about equipment malfunctions, as the service provider handles all hardware and software maintenance.

In addition, cloud systems offer greater network reliability and uptime than both traditional landline systems and self-hosted VoIP systems. Because cloud networks are hosted in multiple locations with multiple servers, this greater redundancy results in low service downtime and very few disruptions.

Increased flexibility with the cloud

For many of today’s small businesses, work isn’t confined to the office. Using a cloud phone system allows you and your employees to stay connected to your business phone network, even when you’re not at your desk.

With a cloud VoIP system, you can make and receive calls for your business anywhere with an internet connection. IP phones can be connected at work or at home, and cloud phone systems provide “softphone” software that can be used to turn a laptop or smartphone into a business phone connected to your system, with access to all of the same features.

One of the main advantages to this geographic flexibility within a cloud system is the ability to connect all of your offices, locations, and employees to a single system with a single administrator. This makes managing your phone systems an easy, streamlined process.

Best cloud systems for small businesses

For smaller companies, it’s always best to focus every possible aspect of your business on your specialty. This means outsourcing non-specialized functions is typically the best use of your time and resources. When choosing a provider for your cloud VoIP system, look for a company that offers advanced features at affordable prices, along with the technical support and service levels you need to keep your phone systems up and running — so you’re free to focus on your core business.

 Looking to expand or save money? Contact Anavon Now!

Proudly Serving:

• Manistee
• Gaylord
• Petoskey
• Cadillac
• Mt Pleasant
• Clare
• Kalkaska
• Beulah
• Charlevoix
• Traverse City

 

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What is a Hosted Phone System? How can one Benefit my Company?

There is no doubt that customers are the lifeblood of any business. As such, it is important for business operators to keep the doors of communication with their customers open. While modern technology that includes the internet has changed the way firms and their customers communicate, there is still no substitute for a good old phone call, and any successful business will need an effective phone system to make this possible.

Before the advent of the internet, most sizable businesses made use of phone systems known as Private Branch Exchange (PBX) systems. These PBX systems provided easy access between public phone networks and private internal business networks, enabling accurate routing of both incoming and outgoing calls.

The arrival of internet technology has changed the overall business landscape, and this change has in turn required the development of new types of telephone systems that can handle the demands and needs of quickly evolving customer bases. These new kinds of phone systems are known as hosted PBX systems, and they have forever changed the ways that businesses can interact with their clients.

This article will take a closer look at this subject, and will educate readers about hosted PBX, how it works, and some of the benefits that this new technology can bring to the table.

So, Just What is Hosted PBX?

As was mentioned earlier, classic PBX systems are internal phone networks that are used to allow communications between members of the public and members of the business in question. These classic systems were often capable of performing many functions other than simply routing calls, including setting up queues, providing voicemail services, and providing messages and music for people who were on hold. One of the things that characterize regular PBX systems is the need for a lot of extra in-house telecommunications hardware to allow these systems to function as planned.

Hosted PBX systems provide all of these valuable services, and then some. Hosted PBX systems also allow for conference calls, dial by name directories, and even for the option of live operators. One of the main things that sets hosted phone systems apart from regular PBX systems is the ability to make business networks as widely distributed as they need to be. This capability makes it easy for modern businesses to take advantage of the power of mobile technologies that have come into being as a result of the advent of the internet.

Now, employees who live far from their actual business offices can be reached over these networks on their smart phones, laptops, tablets, and other internet-connected devices. This allows for such businesses to be widely distributed, while giving their employees the ability to interact with customers, even if these employees and the businesses for which they work are located in different countries. In a very real way, hosted PBX systems support the decentralized nature of many modern businesses , and likely represent the wave of the future.

How do Hosted Phone Systems Work?

Hosted PBX systems are fully functional business phone systems that are not physically located at the businesses that use them. Rather, most of the equipment and technologies that make the system go are located on the cloud, and are accessed through high-speed internet connections. Even though little or no actual phone system hardware is actually located at the businesses in question, employees and customers of these business can still call in or out, and can reach each other at will. Not only that, but these remote phone systems can generally provide greater functionality than older business-based systems.

How can Hosted PBX Systems Help my Business?

The remote and distributed nature of cloud-based PBX systems can provide businesses with many benefits, benefits that office-based systems generally cannot match.

• The Ability Scale up or Down as Necessary. In the past, it was generally the case that only larger businesses could afford the costs associated with internal PBX systems. Modern hosted PBX systems can provide as much or as little functionality as businesses need, and also allow firms to only pay for the services that they use. This not only provides a place at the table for smaller and startup businesses, but it also allows these firms to scale up their usage based on their needs, saving them considerable amouts of money in the process. It also allows businesses to get their phone systems up and running in no time.
• Reduction in Current Telecommunications Bills. Since most of the necessary hardware is now not necessary, businesses that take advantage of hosted PBX services can count on their current telecom bills getting much smaller.
• Supports Greater Employee Mobility. Since many people now work remotely, having a hosted service in place allows participating businesses to hire just about anyone, anywhere
• Enhanced Customer Service Capabilities. The internet allows people around to world to shop whenever they want. Hosted PBX systems allow business to serve these customers in real time, 24/7

As can be seen, hosted phone services bring many benefits to the businesses that invest in them. Firms that wish to ride the waves of progress into the future may be well served to jump on this intriguing band wagon themselves.

Sounds great! What areas do you service?

We install Hosted PBX Phone Systems In These and many other cities in Michigan:

• Cadillac
• Manistee
• Gaylord
• Petoskey
• Charlevoix
• Clare
• Mt Pleasant
• Kalkaska
• Beulah

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How Does a PBX phone system work?

The abbreviation PBX stands for Private Branch Exchange. It refers to a system that delivers functions similar to those of a switchboard. Technically, therefore, the system allows the organization to manage internal communication connections as well as external connections too. It does this through the management of communication resources of the organizations; one external line and the numerous internal termini otherwise known as extensions. Anavon Technology Group out of Traverse City is a leader in installing PBX systems for businesses.

Common Infrastructure

PBX systems are can with various communication infrastructure channels such as VoIP, analog and ISDN. Whilst older models were designed for analog systems, VoIP technologies have advanced IP Private Branch Exchange systems. Presently, most systems are IP based offering significantly advanced functionality.

These systems allow an organization to install numerous physical phones without the need for a commensurate increase in actual phone lines. This facilitates free internal communication within the organizations. Communication costs are, therefore, limited for external calls only through the external line.

Although initially prohibitively expensive, technological advancements have contributed to a lowering of the cost. This has facilitated the use of such systems across all sizes of business organizations.

Hosted vs. In-House Systems

Every organization has the choice of either an outright purchase or an externally hosted service. Given the significant costs of purchase (both hardware and software), installation and maintenance, some organizations will opt to outsource the system to companies that work through the cloud. Our article, “Benefits of A PBX System” is a great resource if you want to learn more.

Functions of Private Branch Exchange

1. It facilitates numerous internal communications through extensions
2. It facilitates external communication with the organization through one external line
3. It facilitates the splitting of the organization’s main phone line into numerous internal lines or extensions identified via a three or four digit number known as an extension code
4. It ensures free internal phone communication within the company
5. It provides for automated customer communication management through tools such as digital receptionist/switchboards, voice message recording, call recording and IVR
6. Allows for the customization of company communication through greetings messages
7. It captures call statistics and metering records for every call and extension
Advantages of Private Branch Exchange
1. Cost savings due to free internal telephone communication and the use of VoIP external calls
2. Automation of switchboard services that allows for direction of calls to relevant workstations and staff members
3. Private Branch Exchange ensures ease in contacting the organization through the management of the organization single business phone line
4. Provides for customization of organizations phone messages through the use of pre-recorded responses, prompts and entertainment
5. Provides for multiple in call management tools such as call recording, transfer and
6. Digital systems provide longevity at nominal costs since maintenance is largely a matter of software updates and upgrades
7. Facilitates the queuing of incoming calls
8. Given the various installation options, it provides flexibility on costs depending on the organizations needs and financial capabilities

How it Works

To understand how Private Branch Exchange systems work, one must comprehend the functioning of the traditional switchboard. For a regular telephone system, telephone lines are linked via trunk lines to the physical location of the service provider’s LCO (Local Central Office). A human operator stationed here then routs all incoming and outgoing calls.

Additionally, service providers would provide caller ID capabilities, voice mail recording and call forwarding facilities. A monthly fee is then levied on you for these services. For a company requiring several phone numbers/lines, the telephone bills can become prohibitive. This is why the acquisition of a Private Branch Exchange system is preferred for any business be it small, medium or large.

With the modern IP Private Branch Exchange systems, the LCO is replaced. A switchboard of sorts is then hosted in the system. This is through either a cloud or physical hardware in a server room. Upon completion of installation, various employees and their workstations are connected through their extension codes. This connection allows the system to handle any internal and external calls.

A VoIP Private Branch Exchange system offers a significant competitive advantage to any business. The cost savings on purchase, installation and maintenance are significant enough to influence the profitability of an organization. Additionally, the customization options help give a personal touch to organizational communications with clients, stakeholders and suppliers. The inherent flexibility and adaptability of this technology should offer options suitable to the unique communication needs of any organizations.

We install Business Phone Systems In These and many other cities in Michigan:

• Cadillac
• Gaylord
• Petoskey
• Charlevoix
• Mt Pleasant
• Clare
• Kalkaska
• Beulah
• Manistee
• Traverse City

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What is a PBX Phone System Used For? Major Benefits of Using a PBX Phone System

In the recent years, the majority of companies in the US have adopted Hosted PBX systems, which are VOIP types of systems that operate on the web. These programs are also known as cloud services as they are hosted by remote providers.

If you own or manage a business, you have probably come across the PBX (Private Branch Exchange) phone system. This is a phone network that allows workers or employees an opportunity to access phone calls while sharing a number of external company phone numbers or lines. Ideally, PBX phone system allows your company’s phone number to be expediently routed to the appropriate agents or branches within your company.

Perhaps you are wondering why companies are going for this virtual option. Well, the overriding reason relates to the numerous major benefits derived from the use of PBX phone systems as explained below.

Total Integration

It is evident that the world has become significantly computer obsessed. You will, therefore, want to totally integrate your company in this mobile connected world to improve your chances of success as an entrepreneur. This is where the virtual PBX system comes in handy as it will fully integrate your company’s operations into this wireless environment while synchronizing all your activities with your computer network.

Easy and Quick Installation

Since the installation of the PBX system does not include hardware or landlines, the process is almost instant and hastle free. The only things required for installation are cell phones, tablets, and laptops, which renders the process painless. While some virtual phone providers will supply you with special VOIP phones, in most cases your current smartphones and computers will suffice, which is especially true if the size of your operation is not that big.

Cost Efficiency

Unlike your conventional landline systems, virtual phone systems come with cheaper costs due to the one monthly payment in place. This is, particularly accurate if you consider the reduced installation cost and ongoing maintenance expenses of landline systems. Besides, long-distance calls are cheaper over VOIP.

Total Scalability and Location Independence

There is nothing more scalable than a virtual phone system as you can add numbers or lines within seconds. This is an essential feature, especially if your company is growing rapidly and you wish to keep costs to a minimum.

Moreover, a web-based phone service will allow your workers to have complete access, irrespective of their location. Location independence will free your company from being limited to one area; thus your clients can reach you 24/7 all year round.

Flexibility and Convenience

The virtual phone system is extremely flexible when it comes to call management. It provides you with a wide range of options, including direct routing, voice mail, or even a virtual secretary to keep you covered when you are operating on a limited budget. Besides, having a web-based system will provide you with added convenience as your workers will no longer be restricted to one location; calls are accessible anywhere, anytime.

Enhanced Customer Interaction

Nothing irritates clients more than unresponsive customer care or one that delays unreasonably when handling their concerns. Fortunately, these phone systems can improve your customer interaction as your clients can be directed quickly to the appropriate service or agent, thus solving their problems swiftly.

Competitiveness

This is a major benefit to be derived from incorporating virtual or cloud solution in your phone network operations. Every company owner will agree that having a mobile system that is flexible, scalable, cost efficient and most importantly, integrated into the web will render any company extremely competitive.

Internet Fax

The majority of virtual phone providers will also offer online or internet fax as an additional feature, which can greatly benefit your company. Besides, unlike your conventional faxing methods, online faxing is portable, flexible, convenient, and considerably cheaper.

For all businesses, having an efficient phone system is vital to the operation. Regardless of its size. The simplicity of a PBX system is why so many companies are leaving their land land, cable companies and business phone providers behind. A PBX system opens up the possibility of transferring calls or even receiving them on behalf of another without leaving your workstation.

Great business practices can be maintained through effective communication. It is imperative that you keep coming up with new and better communication strategies, which is especially crucial if your business has several branches that are located far apart. Using virtual phone systems will go a long way in ensuring the smooth running of your business. It is crucial that you choose and implement your PBX since your decision will determine the future success of your company. Contact Anavon for a free analysis of how we can help your business communicate better, and save you money on a business phone system.

Get A Quote Now

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