Traditional telephone bills have become nothing more than a burden for individuals and businesses, often charging fees for services that the subscriber can’t even identify. Traditional telephone equipment has also become antiquated, often bulky and requiring technicians to install or repair. A new type of phone service has quietly been growing more popular that gives both individuals and business owners more features than traditional phone service and, best of all, it comes at a fraction of the price of traditional phone service; some providers don’t charge at all!
VoIP
VoIP stands for Voice over Internet Protocol, which is an alternative way of making phone calls. Calls using a VoIP service can be made on anything from traditional phones to modern cell phones with an internet connection and even your laptop as long as they are able to be connected to the internet in some way. Video chat has become widely available over the internet phone companies, allowing family members to see each other while they speak from great distances. Skype is a well-known internet company providing both internet phone service as well as video calling while Facebook integrated both of these services within their messenger app for free. VOIP for business has become almost a necessity, outperforming older phone services with features like visual conference calls allowing smaller business to save on their bill while providing with a growing list of features that help to increase revenue. Special equipment for devices that may not natively connect to an internet telephone service is available and easy to install.
Savings
Savings have been the driving force behind the growth of Internet telephone service, which has grown nearly as quickly as the internet itself did back in the late 90s. Most of the VoIP providers don’t actually charge for basic internet phone service but do offer extra premium services that can even go far beyond the services that traditional phone companies were able to offer. Old standards like caller ID and call waiting are available, as well as extended features such as voicemail to text, a time-saving add-on that eliminates the need to find a pen or pencil and automatically transcribes voicemail into a text message that can be sent directly to e-mail.
VoIP for Business
VOIP for business has become just as much about the lower prices as it has about the features that it can add, especially for small businesses. Features such as whisper and call monitoring allow supervisors to discreetly listen in on calls and even give advice to their employees without interrupting their conversation with a customer. Business owners looking to engage customers during every moment of a call can also add music during hold times to avoid terrible “elevator” music or even dead air, aiding in customer retention. Internet phone services also make it easier and cheaper for businesses to add or remove phone lines based on their needs or allow the transfer of employee’s numbers when someone leaves the company. One of the most important features of VOIP for business is the ability to easily track call statistics at the click of a button, making it simple to evaluate current business needs based on stats from the past while predicting future trends that are specific to the company.
Internet telephone services
Internet telephone services have become the norm for both business and non-business clients worldwide while continuing to expand, taking over the market. While cost may be the most important reason for switching, the quality and features also outweigh the positives of staying with a traditional phone service.
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