What Phone System Should I Get for My MI Based Business?

Whether you’re opening up a new business and need new phones or wish to update your existing phone system, there are several options that you can choose from. Before you settle on a given telephone system, ask yourself this question. What features do I need?These are the features that bring value to your business. They give you and your employees the necessary tools to work efficiently. Some of the features available on a business telephone system include:

• Video or web conferencing support
• Automated attendant
• Paging
• Call forwarding and internet transferring
• Mobile softphones, for using computer as a phone
• Office Intercom
• Automated directory
• Ability to make or receive calls from smartphones

As mentioned above, there are different options for small business phone systems. To help you choose the telephone system that will suit your small business needs, let’s take a look at some of the options.

1. Voice Over IP Phone System

 

Anyone who has used Vonage or Skype is already familiar with VoIP. This technology allows users to make and receive voice calls using the Internet instead of the traditional copper wires that landlines use. A business VoIP system works mainly through desk handsets.

Pros

• Cheaper compared to other small business telephone systems. The cost is around $30 to $60 per line per month after deductions (taxes and fees). So, a Voice over IP system for seven employees will cost between $210-$420.

• Easy to install and use. With this system, you only need an Internet connection (which your business already has) and a VoIP handset (goes for as low as $30). When it comes to the installation, a provider can have the system up and running within a few minutes.

• Flexible. With this telephone system, you are not tied to your desk. This means that you can present the professional face of your business even while out of the office (by receiving incoming calls through your smartphone or preferred line).

Cons

• Dependent on wall power.
• Sound quality issues.
• 911 service does not work properly over this phone system

Overall: Voice Over IP phone systems are suited for sole-proprietor businesses or businesses with large groups of remote employees.

2. Private Branch Phone System

 

Private Branch Exchange, also known as PBX, is a telephone system within a business that uses switching technologies and voice control to operate a network of 40 or more terminals. Each of these terminals can transfer calls within the organization as well as to other telephone systems. This telephone system is owned and operated by the business rather than a telecom vendor.

Some of the features of this system are Interactive Voice Record (IVR), call transfers, call recording and ACD call queues.

Pros

• Users of this phone system can communicate within an enterprise or with other organizations using different communication channels such as ISDN or Voice over IP.
• The PBX allows a business to have more phones instead of having many physical phone lines (PTSN).
• Reliability. Unlike other phone systems that need the flow of electricity to function, Private Branch Exchange System has an uninterrupted power supply. This allows a company to stay connected even during power outages.

Cons

• Private Branch Exchange Systems are “single points of failure.” When one part of the telephone system fails, the entire system stops working. You also have to wait for the part to be shipped to your location for the vendor to fix the problem.

Overall: Private Branch Exchange System is better suited for medium sized businesses with over 40 employees.

3. KSU-Less System

 

The KSU-less system is among the most basic types of business phone systems suited for businesses with less than ten employees. The system offers most of the essential features of a larger telephone system but at a lower installation cost. The phones are also connected to each other without the need of installing a central control box or unit to operate.

Pros

• Flexibility – the system is not permanently wired into your business premises; therefore, it can easily be uninstalled and transferred to a different location.

• Is cheap to install and maintain – due to their inexpensive nature, KSU-less systems are not often sold or supported by telephone providers. You can, therefore, shop, install, program and maintain the system by yourself without the need of a professional telecom vendor.

Cons

• The system is susceptible to “crosstalk” – this is a problem where separate communication channels are transferred into each other.

Overall: The KSU-less system is an excellent system for small businesses that do not intend to increase their workforce to more than ten employees.

Final Words

To choose the right phone system, determine your business needs, budget and office set up. By the end of the day, the telephone system you choose should be able to help you achieve what you want: being accessible to your clients.

We install Business Phone Systems In These and many other cities in Michigan:

Traverse City

Manistee

Cadillac

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What is On Premise PBX Phone System? How Does it Work?

When people start businesses, it generally seems like such a simple task. They have a product or service they want to offer and they set about doing it. Eventually, however, if they are successful in their aim of providing a product or service the public actually wants, it just introduces a whole new series of headaches. From hiring new staff to finding office space to developing supply lines, owning, running, operating and growing a small business, not to mention a large one, brings all kinds of unforeseen headaches. One of these is choosing a phone system. Few people realize when they start or run a business what kind of headaches simply choosing the right phone system can create.

Today’s marketplace offers a dizzying array of options when it comes to such a basic need as a telephone. There are PBX systems, VoIP, Key KSU less and KSU systems to start with, and then a mix of hybrid options and a wide range of options within each of the main types. One these options is the On Premise PBX system. Here is a brief overview of this type of system, what it is, how it works and how it is different from the other types of available phone systems.

 

What is it?

PBX stands for Private Branch Exchange and is a private telephone network for use within a single company or building. The drawback of this type of system is that these systems require a vendor to install and manage the system and the phones are proprietary. This means if you change phone companies, you have to have all new phone lines installed. The cost of changing providers and installing all new lines is prohibitive, which puts businesses somewhat at the mercy of the provider they choose. Conversely, this is the best type of system for large companies with 75 or more employees and offers a wide range of features, functions and customizable options.

Today, there are two types of these systems to choose from: On Premise or IP. On premise is a physical system that utilizes physical lines and trunk lines for outside extensions. Because On Premise systems rely on public trunk lines, they are limited to how many lines that can be operated at any given time. While they may have 75-150 internal extension, they may only have 10-15 trunk lines that can be used at any given time to make outside calls.

IP (VoIP) or hosted systems are cloud based and therefore can theoretically handle an almost unlimited number of internal extensions and external calls all at the same time. IP systems are fairly new and there has been a great deal of buzz about them. While an On Premise system can cost around $75,000 to install, an IP system may only cost around $25,000 to get up and running. This may seem like a great deal at first, but over time, the costs of an On Premise system generally taper off, while the costs of an IP system often rise over time. Over a 5 year period, there is evidence that an On Premise system actually costs significantly less than an IP system over the same period of time.

 

How Does It Work?

Like most everything in the modern world, the “system” is just a computer that directs phone traffic. An On Premise phone system just has to direct phone traffic, while an IP system has to direct both phone and internet traffic. One of the pitfalls of an IP system is that when internet traffic is high, it will also have an effect on voice traffic. The main computer on IP phone systems acts as a gateway that gives more data access to either phone or internet traffic. The other drawback of hosted or IP systems is that if the internet is down, so are your phone lines. With an On Premise system, you can lose internet but your phones will still work.

One other notable advantage of an On Premise system versus VoIP is security. VoIP systems are vulnerable to almost all of the same issues that any internet based system is, such as fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks. An On Premise system uses a regular Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), and is one of the most secure methods of talking to someone other than being in the same room with them.

 

We install Business Phone Systems In These and many other cities in Michigan:

Gaylord

Petoskey

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What Is The Cheapest Option for MI Business Phone Systems? Multi Lines?

Many business owners will agree that a reliable and affordable communications set up is the key to unlocking huge potential. A range of telephone systems ideal for small, medium and big businesses exist including multi-line phones, Voice over Internet Protocol (VoIP) systems, traditional landline services and Unified Communications (UC) among others. However, entrepreneurs are interested in the effectiveness of a system and its ability to increase productivity with less cost, a fact that informs their search for cheap business phones. Fortunately, there is a host of suppliers of different business phone systems ready to provide business owners with their preferred package at an affordable price. Let us analyze a number of phone systems appropriate for different businesses.

Voice over Internet Protocol (VoIP) Systems

VoIP phone systems allow audio transmission over the internet. This means that sound signals from users are converted into digital signals that are then transferred in packets over an internet connection. The benefit of VoIP includes the fact that it makes use of the existing internet infrastructure and may comprise of virtual extension cables, contributing to an orderly office arrangement. Moreover, a VoIP phone system does not require purchase and installation of special software to enable usage, making its integration into business operations simple and affordable. Furthermore, a VoIP system is accessible to all connected devices in the enterprise including smartphones and desktops. This enables business communications to be mobile and flexible. Suppliers of VoIP systems include RingCentral, Cisco, Toshiba, Shore Tel and Vonage. However, the costs of VoIP systems include initial investment, internet, cloud service and administration fees that average to about $40 per month per user.

Traditional Landline Systems

These are analog systems with physical wiring connecting different users in a business premises. A local service provider usually supports them. Many businesses are conversant with the traditional landline communication system and this explains their wide usage even to date. It is important to note that hybrids between VoIP and traditional landline phones have been developed to enable linkage with a business’ data network in a highly digitized business environment. Despite these advantages, traditional landlines and related hybrids are getting expensive to operate by the day owing to the shifting attention on more modern phone systems.

Unified Communications (UC)

These systems integrate messaging via chats, telephone services via IP phones, teleconferencing and file sharing among users in a business. Advanced systems provide for speech recognition, sound-to-text transcription and vice versa as well as automated control mechanisms. Therefore, phone lines are not the only feature of UC systems. Nonetheless, UC systems are dependent on high-speed internet connection and high-end technology devices that can be expensive to acquire and maintain. Different vendors including Avaya, Cisco, Microsoft and IBM charge an average of $950 per license per annum.

Multi Line Systems

These are also referred to as telephone switchboard systems. Multi Line phone systems range from traditional simple key to modern hybrid systems with internet connectivity capabilities. They are a merger between analogue systems and digital telephony making them more cost effective, flexible and easy to set up. However, Multi Line phone systems come in different types suitable for different businesses. These include:

1. Key Telephone systems, which allow a user to select either an outgoing or an incoming call with the touch of a button. However, this system has a single telephone number with no extensions and is suitable for small enterprises with a limited number of users concentrated in one building.

2. Private Branch Exchange (PBX) system, which is an improvement of the Key Telephone system. PBX system incorporates modems and allows usage in several locations. PBX is ideal for larger businesses as they allow for extension numbers that act as multiple phone lines without the need for installation of separate lines.

3. Multi Line Hybrid Phone systems combine the Key Telephone and VoIP systems, allowing for long-range calls over the internet. Multi Line systems are available from several vendors including Cisco, Grasshopper, 8×8, RingCentral and Fonality at prices from $10-$30 per month. The underlying advantage of Multi Line phone systems over others is that they can be adjusted to reflect the business needs as a business grows, making them the most attractive systems to many business owners. Moreover, they are the most efficient and cheap business phones available in the market for all types of businesses.

In conclusion, the PBX Multi Line phone system is one of the best options for quality communication in a business aiming to improve its productivity without breaking the bank.

 

We install Business Phone Systems In These and many other cities in Michigan:

PBX Phone Systems:

Charlevoix

Grayling

Premise Phone Systems:

Clare

Beulah

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The Best Business Phone Systems for Small Businesses and Startups Serving N. MI

The Best Business Phone Systems for Small Businesses and Startups

When you are laying out your plans to launch your new business, it is likely that you did not give a significant amount of consideration to the type of phone system that you would install when you opened the office. Don’t worry, you are not the only one. While phone systems are hardly ever at the top of the priority list of small business owners and aspiring entrepreneurs, they play a significant role in business performance and customer service. So, finding the right phone system for your small business or startup is immensely important.
As with most services and products, there is no one-size-fits-all phone service that stands out head and shoulders above the rest. It depends on the size of your business, how many employees are in the office, how much call volume you will be expecting and more. There are a number of different phone systems out there, including some of the more popular ones, such as PBX, VoIP and even traditional phone lines set up with basic-service phone companies.
Following is an explanation of how the top services work and what types of businesses they work best with.

VoIP Systems

VoIP stands for voice over internet protocol. One of the problems associated with older traditional phone systems is that they were expensive and it was difficult to scale them up as businesses grew. With VoIP systems, one of the immediate benefits is a lower cost of installation and operation. The system uses a broadband internet connection, through a hosted VoIP system protocol that offers a number of advantages that can be useful for small to mid-sized businesses.
Some of the more commonly promoted benefits of a VoIP system include:

• VoIP systems are easier to install than most business systems, which is an added plus for a start up company. Additionally, these types of systems are easy to configure and maintain. The installation process is so simple that even those who have limited technical skills can get it done.
• VoIP systems have the capacity to be scaled up and down as dictated by shifts in the business. It is not easy to accurately predict the number of phones that will be needed, and therefore, it is highly possible that there will be a need in the future to scale up or down to find the most efficient performance for the phone system. With VoIP scaling is extremely simple.
• A range of call features is supported through VoIP systems, including call hunt, call hold, call transfer, conference calling and more. Even older functions, such as faxing are supported on this system.

PBX Systems

PBX systems are also immensely popular, being one of the most commonly installed systems for all types of businesses. As with the VoIP system, the PBX system has the ability to save your company money over the long-term. Another benefit associated with PBX systems is the flexibility in performance and functionality it offers.
Some of the most mentionable benefits of using a PBX system include:

• Cost savings are always a concern when it comes to launching a start up or operating a small to mid-size business. The good news is that PBX systems prove that installing a highly functional phone system does not have to annihilate your budget. PBX hosted system will cost significantly less that most other technologies that involve on premise owned systems.
• The functionality involved with PBX systems is remarkable, and with so much demand for businesses to perform at high levels, while effectively managing cost, this system answers the bell. The system facilitates a higher quality of communication between departments, resulting in a more coordinated work flow process.
•  International and long-distance phone calls are routed through the internet, staff can work from anywhere, which is great for companies that have mobile elements.
• Scaling is always a concern when it comes to businesses, especially in this new global economy. Business needs as far a communication goes, can change quickly and often. Having the capacity to scale up or down to meet the change in communication demands is huge, and PBX is up to the task.

While you may consider using a traditional phone system offered by the phone company, it is definitely not recommended. So, if you have to choose between the VoIP and the PBX, which one will be best for you. If you are looking for an easy installation process that has a low-cost front end, then the VoIP system is definitely what you are looking for. If you are looking for a more functional system that will save money in the long run, because of its functionality, then you will be better served installing a PBX system.

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone Systems:

Kalkaska

Premise Phone Systems:

Beulah

 

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What Are the Benefits Of VOIP For Michigan Small Businesses?

4 Benefits of VoIP for Small Businesses

VoIP, short for Voice over Internet Protocol, is really just a fancy way of saying calling people over the internet instead of through a cellular or land line. Also known as internet telephony or internet calling, the technology has been rapidly advancing so that individuals and business alike can benefit from its use. Internet telephony has major cost saving advantages making it perfect for a small business. Aside from cost savings, here are the 4 major benefits of internet calling.

#1 Free Long Distance and International Calls

Depending on the nature of your business, you may need to make long distance phone calls to contact clients or vendors. Traditional land lines or cellular services often times charge extra for long distance calls. Internet calling is unique in that there are no extra costs associated with long distance calls, even when calling overseas. These calls are not resource intensive and can be done over very simple connections making them an even more attractive solution for smaller companies.

Free international calls allow a small business to truly compete with larger resource heavy companies who can afford huge phone bills. Internet telephony only requires that a user has an internet connection and a capable device in order to make unlimited free calls. Whether you’re calling a factory in China or a vendor across the country, internet calling allows you to make that call for free for as long as you like and whenever you like. The only cost is your regular monthly internet connection fee.

#2 No Need For Multiple Phone Lines

For teams where cold calling or mass calls are required, internet calling is a very effective tool. Companies no longer need to purchase dozens of different phone lines in order to handle multiple incoming and outgoing calls. Internet telephony allows a business to handle potentially hundreds of calls on a single internet connection. Many internet calling programs actually enable users to sort, call, and cycle through different number lists to automatically make calls with just the push of a button.

Multiple land lines can be an expensive ordeal and require numerous contracts with telecom providers. Handling multiple lines requires special attention as the number of incoming, outgoing, and simultaneous calls may change frequently. Companies tend to purchase more lines than they’ll need so as to never be caught unable to make a call, but this practice can increase costs drastically. Internet telephony is a perfect solution in that services can be scaled easily and bandwidth can easily be increased if more capacity is required.

#3 Video Calling and Conferencing

VoIP provides another unique benefit over traditional calling in that video calls and multi-user conferencing is built in. Modern commercial operations have almost completely switched from old phone only conferences to more interactive visually based video calls. Video calls allow business a more personal connection when dealing with one another and many companies prefer being able to see who they are speaking with.

Internet calling is perfectly compatible with video calls and multi-user conferencing, whereas traditional analog phone lines are not able to provide video call services. Video calls over cellular services is a massive data hog and will add significant costs to companies attempting to make video calls from a cell phone. Internet calls are the most effective solution in that they only need a preexisting internet connection. Even though bandwidth requirements are slightly higher with video calls over pure voice calls, internet service providers can increase bandwidth restrictions easily and quickly.

#4 Portability

Another notable benefit of internet calling is that you can log in and make calls from anywhere as long as you have an internet connection. This means that you don’t need to go to your office or any special location to make secure, clear, and free calls. This is particularly useful for those with a small business or individuals who travel often as they can make calls from the convenience of their hotel, a coffee shop, or anywhere where they can connect to the internet.

VoIP has revolutionized long distance communications as it provides an extremely low cost, flexible, and portable solution to all users where internet connections are available. Whether you’re an individual looking to call family overseas or a business looking to reduce costs and add video conferencing services, internet telephony could be a great solution.

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Traverse City

Premise Phone System:

Clare

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Hosted vs On Premise vs Cloud Phone Systems- Pros and Cons

Like many things in the 21st century, something as simple as choosing a phone plan has become a major headache for many business owners. There are an almost dizzying array of systems available from a wide range of companies and within each major type of phone system, there are an almost unlimited number of features and options, all with long lists of pros and cons. To help cut through the clutter and mess, there is an overview of three basic types of systems and the pros and cons of each one.

Hosted

A hosted system is an internet based (VoIP) PBX (Private Branch Exchange) system and is generally provided through an internet provider. The positives of a hosted system is that it offers an almost unlimited number of lines both internally and externally and offices around the globe can all use the same system. In addition, an employee working out of an office in Spain can use the same phone number to make outbound calls with that they use at home in their Boston office.

Another benefit of this type of system is that it’s one of the most economical to set up initially, running as little as $25,000. This makes it a great option for small businesses, businesses that are growing or expanding, seasonal businesses or businesses that move frequently for a wide variety of reasons.

One of the pitfalls however, are that if the internet is down, so are your phone lines. In addition, the heavier internet traffic is, the more it will affect voice quality. VoIP lines are also susceptible to all of the same problems that internet based data is, including fraud, viruses and worms, Vishing (VoIP Phishing), SPIT (Spamming over Internet Telephony), call interception, hacking and denial of service attacks.

On Premise

An On Premise system is a Private Branch Exchange (PBX) system that is essentially controlled via an on site computer. It utilizes the Public Switched Telephone Network (PSTN), sometimes referred to as Plain Old Telephone Service (POTS), with makes it far more secure than VoIP systems. The pitfall is that it can cost up to $75,000 in up front costs for installation. Over time, however, there is significant evidence that an on premise PBX system will eventually cost less over a 5 year period than VoIP systems.

One of the pitfalls of this type of system, however, is that it has a limited number of internal extensions and public trunk lines for outgoing calls. If too many people need to make an external call at the same time, they won’t be able to get an open line.

Cloud

Unlike the previous two systems that actually have hardware on site to manage traffic, a cloud service has no hardware to install. This means your phone system can be up and running in a few hours with no service call from a technician or team of technicians. On the other hand, businesses have the least amount of control with this type of system and are completely dependent on their provider for both service and tech support. This type of system is also susceptible to all the same problems existent on all internet systems, such as viruses, Vishing, SPIT, call interception, hacking and denial of service attacks.

Cloud systems are great for micro-businesses, entrepreneurs or individuals that run more than one small business. Not only are they economical, but they can make a business seem much larger than it actually is. These systems generally utilize an 800 number (or 888, 877, 866, 855, or now 844), so even if your business only has one employee, it will seem like a much larger company or corporation. With these systems, you also provide your own phones, so you can also save money on hardware because you don’t have to purchase your phones and other equipment from your phone provider at whatever price they set.

One great thing about phone services today is that there are a wide variety of options for almost all sizes and types of businesses. From single person entrepreneurs to global endeavors, there is a system that is almost tailor made for your type of business. While deciding on the right option for you might take some time and careful consideration, the good news is, there are plenty of options available. With a little study and careful consideration, you can find just the system you need at a price you can afford and you can even find a system capable of expanding with you as your business grows or expands. Looking for a business phone system provider near you? Anavon services all of Northern Michigan and we come to you!

 

We install Business Phone Systems In These and many other cities in Michigan:

Hosted PBX Phone System:

Charlevoix

On Premise System:

Cadillac

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PBX Definition and Explanation

Modern computing allows us to communicate in extraordinary ways. Gone are the days of having to rely on a staticky, interruption-prone phone connection just to speak with someone. Technological advancements like the internet and cloud-based computing have propelled voice communication into an entirely new era. As part of this new communication paradigm, new ways of orchestrating communication have surfaced. Among them, PBX acts as a component of an overall communication structure, much like a cog in a complicated machine.

Definition

PBX is an acronym that stands for ‘Private Branch Exchange’, and it is a term used to describe modern phone systems that use a combination of analog and digital technologies to make telephone communication simple and inexpensive.

Providers

Typically, a Private Branch Exchange system is created by a manufacturer like Avaya, Cisco or Polycom. Then, the system is configured to support potentially thousands of different phone extensions all on the same network. The system manages all features of both internal and external telephone communication, including voicemail, call waiting, call forwarding, audio conferencing and call recording. Thanks to the advent of cloud-based services, many Private Branch Exchange systems can be hosted on ‘the cloud’, completely removing the need for physical hardware. However, due to the security concerns of some companies, having a physical system can be preferable.

The New Business Communication

Why do businesses opt for this method of telephone communication versus the old method of analog systems? First of all, the cost to operate the system is remarkably low. This is because local calls between different phones are managed by the system and hence are completely free. Also, system management features allow for every phone extension to operate under specific guidelines and rules. This means that calling restrictions and usage permissions can be applied to any extension regardless where it is physically located.

Almost all Private Branch Exchange systems interface with the Public Switch Telephone Network, also known as PTSN. PSTN operators are typically local phone companies that are responsible for connecting a Private Branch Exchange with the ‘last mile’ connection required to complete a telephone call. Historically, telephone communication required the use of two-wire cabling to physically connect two telephones together. Now, most telephone numbers are reserved for virtual connections that don’t even require physical telephone handsets. To use a standard, Plain Old Telephone System (POTS) with today’s available technology simply doesn’t make sense economically or otherwise.

Some consumers choose to continue using POTS systems. This is especially the case for residential land lines used by an aging population. For these users, there simply is no need for a Private Branch Exchange, because there is only one phone extension. And, there are no other users aside from that single home. In order for a Private Branch Exchange system to be useful, there would need to be a variety of different users in various geographical locations, all with their own security and telephone access needs. It also helps to have a network administrator or other IT professional on hand to address hardware service needs, should they arise. Contacting the manufacturer about their specific warranties relevant to Private Branch Exchange products is the best way to understand how servicing these devices works.

All in all, using a Private Branch Exchange system as part of an overall telephone communications strategy is simply a good decision. Especially when pairing it with concurrent modern technologies like the cloud and Software As A Service (also known as Saas), Private Branch Exchanges offer a low-cost, reliable solution to the needs of sophisticated consumers everywhere. To determine if your business could benefit from the use of a Private Branch Exchange, consider the different qualification points listed in this article. Do you have multiple users? Are they in disparate locations? Do you need a budget-friendly solution? Answering yes to these questions means you’re probably a good candidate for a high-quality Private Branch Exchange telephone system. After all, with the demanding business climate of today, efficiency wins in the end.

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